Ergonomic Inside Sales Account Manager

AFC Industries, Inc.; Berwick (Columbia County); On-site; USD 40,000 - 50,000; Full time

Job summary

AFC Industries, Inc. is seeking a driven Sales Account Manager to grow revenue by managing customer relationships and qualifying opportunities in our ergonomic furniture portfolio.

You will drive outbound prospecting, inbound lead management, and cross-functional collaboration to close new business. The ideal candidate is a consultative seller who can understand client workflow challenges and propose ergonomic solutions through the buy-cycle process, engaging architects, designers, facility

Qualifications

• 1-3 years of inside sales or B2B sales experience.
• Bachelor's degree in Business, Marketing, Design, Ergonomics, or related field preferred.
• Excellent written and verbal communication skills; able to engage customers via email and phone.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.

Responsibilities

• Manage and grow a portfolio of assigned customer accounts, serving as the primary point of contact and trusted advisor.
• Build and maintain strong, long-term customer relationships that drive retention, satisfaction, and loyalty.
• Generate new business opportunities through proactive outbound prospecting, including phone calls, email campaigns, and follow-up outreach.
• Conduct regular customer check-ins and business reviews to understand client goals, identify challenges, and recommend solutions.
• Qualify inbound leads and convert them into sales opportunities.
• Prepare, present, and follow up on quotes and proposals to move opportunities through the sales cycle and close business.
• Consistently achieve or exceed monthly, quarterly, and annual sales goals.
• Maintain accurate and up-to-date CRM records, including customer interactions, pipeline activity, forecasts, and sales performance.
• Identify opportunities to expand existing accounts through cross-selling and upselling additional products and services.
• Collaborate with Customer Service and cross-functional teams to ensure a seamless customer experience and support long-term client success.

Skills

Inside sales

B2B sales

Communication

Prospecting

Account management

Education

Bachelor's degree in Business/Marketing/Design/Ergonomics

Tools

Salesforce

HubSpot

Job description

AFC Industries, Inc. is seeking a driven Sales Account Manager to grow revenue by managing customer relationships and qualifying opportunities in our ergonomic furniture portfolio.

You will drive outbound prospecting, inbound lead management, and cross-functional collaboration to close new business. The ideal candidate is a consultative seller who can understand client workflow challenges and propose ergonomic solutions through the buy-cycle process, engaging architects, designers, facility