ERC Citizen Developer

UW Advancement Careers; Seattle (WA); On-site; USD 95,000 - 130,000; Full time

Job summary

UW Medicine's Enterprise Revenue Cycle (ERC) seeks a Citizen Developer to design, develop, and deliver intelligent automation that improves revenue cycle operations. You will collaborate with ERC departments and IT Services to translate business needs into robust automation solutions and ensure timely, high‑quality delivery.

Qualified candidates have 4+ years in healthcare/IT, experience with Epic Revenue Cycle modules, and the ability to obtain new technology certifications.

Qualifications

• Bachelor's degree in a health-care oriented profession, a business-related field, or other disciplines that demonstrate analytical or communications abilities.
• 4+ years healthcare/IT experience, including 2+ years in healthcare process improvement and/or automation/AI delivery.
• Ability to complete training and obtain certification for new technologies.
• Experience with Epic, working with Revenue Cycle modules.
• Demonstrated experience translating complex business requirements into design specifications and maintaining documentation.
• Proficiency with desktop computers, Office applications, databases, and understanding of SDLC.

Responsibilities

• Identify automation/AI opportunities through analysis.
• Provide consistent and timely automation/AI deliverables using thorough analysis and thoughtful application of technologies.
• Elicit, analyze and document requirements with analysts, developers, customers, and vendors.
• Research, troubleshoot and analyze customer inquiries to support issue resolution and decision making.
• Ensure automation solutions are completed in a timely manner to customer satisfaction.
• Coordinate with resources to accomplish requests and maintain SLAs.
• Create and maintain strong, service-oriented relationships with stakeholders.
• Unit test all changes; execute functional and integrated tests; track defects and status.
• Test end-to-end scenarios to validate solutions.

Skills

Healthcare IT experience

Epic Revenue Cycle modules

SDLC familiarity

Analytical/requirements elicitation

Education

Bachelor's degree in health-care oriented or related field

Tools

Epic Software

Office applications

Job description

Job Description

ERC Citizen Developer

UW MEDICINE ENTERPRISE REVENUE CYCLE (ERC) has an outstanding opportunity for a ERC Citizen Developer

WORK SCHEDULE

• 100% FTE
• Days
• Expected to be available for call on a 24x7 basis as needed
• The ability to travel to/from includes, but is not limited to, UW Medical Center-Montlake and Northwest Campuses, Harborview Medical Center, and other facilities or locations which are affiliated with UW Medicine

POSITION HIGHLIGHTS

In support of the Enterprise Revenue Cycle Intelligent Automation Program and under the supervision of ERC Project Director, this position will closely collaborate with ERC departments and IT Services to design, develop, and deliver intelligent automation solutions that improve revenue cycle operations and/or outcomes where possible

DEPARTMENT DESCRIPTION

UW Medicine Enterprise Revenue Cycle (ERC) is made up of numerous shared services departments and is accountable for the Revenue Cycle functions of University of Washington Medical Center (Montlake and Northwest Campuses) and Harborview Medical Center with close collaboration with Faculty Practice Plan Services (FPPS).

PRIMARY JOB RESPONSIBILITIES

• Identify automation/AI opportunities through analysis
• Provide consistent and timely automation/AI deliverables using thorough analysis and thoughtful application of technologies
• Work with other analysts, developers, customers, and vendors to elicit, analyze and document requirements
• Research, troubleshoot and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making
• Ensure approved intelligent automation solutions are completed in a timely manner and to the satisfaction of the customers.
• Coordinate with all resources needed to accomplish the request either directly or through delegation
• Create and maintain a strong, positive, service-oriented relationship with internal and external stakeholders, including meeting Service Level Agreements
• Unit test all changes associated with automation projects
• Execute functional and integrated test scripts, tracking defects and status to ensure quality automation deliverables.
• Test all scenarios at the end-to-end solution level

REQUIRED QUALIFICATIONS

• Bachelor's Degree in a health-care oriented profession, a business-related field, or other disciplines that demonstrate analytical or communications abilities
• 4+ years recent healthcare/IT experience, including:
• 2+ years of healthcare process improvement and/or automation/AI delivery experience.
• Ability to complete training and obtain certification for new technologies.
• Experience with Epic, working with Revenue Cycle modules.
• Demonstrated experience creating effective solutions for customers, with experience developing ongoing customer relationships and anticipating customer needs.
• Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation.
• Above average proficiency in the use of desktop computers and Office applications.
• Above average proficiency in database structures, data definitions and data relationships.
• Familiarity with all phases of software development lifecycle (SDLC).
• Experience working with and facilitating work groups in an application development or support setting.
• Experience in identifying critical test cases and troubleshooting workflow and technical issues.
• An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community

Benefits:

• Other Compensation: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
• Pay Range Minimum: $94,800.00 annual
• Pay Range Maximum: $129,600.00 annual
• Shift: First Shift (United States of America)
• Temporary or Regular?: This is a regular position
• FTE (Full-Time Equivalent): 100.00%
• Union/Bargaining Unit: Not Applicable

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.