Patient Account Representative 3

University of Washington; Seattle (WA); On-site; USD 34,000 - 49,000; Full time

Job summary

University of Washington seeks a Patient Account Representative 3 to support patient billing operations in a fast-paced environment. You will handle patient communications, assist with financial discussions, and coordinate with billing departments to resolve issues.

Responsibilities include setting up payment plans, screening for financial assistance, and maintaining accurate demographics in hospital systems, with emphasis on customer service excellence and timely problem resolution.

Qualifications

• High School diploma or equivalent required.
• At least three years of experience in patient accounting or customer service.
• Experience with hospital billing systems preferred (Epic SBO).

Responsibilities

• Handle high-volume digital communications with patients and payers.
• Serve as a backup for taking calls in the customer service queue when needed.
• Obtain detailed information from patients and relay to billing or patient relations staff to improve service.
• Research, resolve and respond to patient inquiries.
• Assist patients in understanding financial obligations and developing payment solutions.
• Review and resolve institutional and corporate accounts and packaged accounts.

Skills

Customer service

Communication

Account reconciliation

Education

High School diploma or equivalent

Tools

Epic Hospital Billing

SBO Billing

Job description

Job Description

Patient Account Representative 3.

• 40 hours per week
• Day Shift

PRIMARY JOB RESPONSIBILITIES

• Handle a high volume of digital communication with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc. in a structured environment working under a set schedule and tight timeframes
• Serve as a backup for taking calls in the customer service phone queue as business needs arise
• Obtain detailed information from patient and relay information to appropriate medical center, billing departments, or patient relations staff as necessary to improve service to patients
• Research, resolve and respond to patient inquiries
• Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities
• Review and resolve Institutional and Corporate client accounts
• Review Package agreements to resolve Packaged Accounts
• Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications
• Coordinate with self-pay and collection outsourcing partners to help resolve patient issues and/or communicate outcomes
• Set up payment plans
• Assist in orienting and training new staff
• Meet deadlines and departmental quality and performance standards
• Prepare accounts receivable adjustments
• Utilize available resources to obtain eligibility information
• Update patient demographic, financial and payer information in applicable systems
• Communicate with Medical Centers' staff, patients and/or third-party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns
• Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution
• Skip trace return mail accounts
• Analyze bankrupt or deceased patient accounts
• Maintain spreadsheets and write original correspondence using Microsoft Excel and Word

REQUIREMENTS

• High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

DESIRED

• Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
• Knowledge of Epic Hospital Billing and/or SBO (a combination of hospital and professional) billing, and registration systems.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$24.60 hourly

Pay Range Maximum:

$35.21 hourly

Benefits:

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.