ERC Intelligent Automation Business Analyst

University of Washington; Seattle (WA); Hybrid; USD 90,000 - 126,000; Full time

Job summary

University of Washington is seeking an ERC Intelligent Automation Business Analyst to identify automation opportunities across the Enterprise Revenue Cycle and lead requirements analysis. You will triage AI requests, collaborate with ITS, and drive process improvements before automation to enhance accuracy and productivity.

Responsibilities include leading design reviews, developing UAT plans, coordinating Go-Live readiness, and maintaining deployment documentation.

Qualifications

• Bachelor’s degree in a health-care oriented profession, business-related field, or other disciplines that demonstrate analytical or communications abilities.
• 4+ years recent healthcare/IT experience, including two+ years in revenue cycle process improvement and/or automation/AI delivery.
• Values UW Medicine's mission to improve public health and patient care.
• Experience with Epic, Revenue Cycle modules.
• Knowledge of RPA, GenAI, Agentic AI, OCR, IDP technologies.
• Experience with cost-benefit analysis and ROI tracking.
• Ability to document and clarify business requirements for technical solutions.
• Familiarity with Lean, Six Sigma, or BPR.
• Experience with UAT and Go-Live/Hypercare support.
• Proficiency with MS Office, especially Excel, Word, Visio.

Responsibilities

• Collaborate with ERC leadership to identify automation/AI opportunities to reduce manual work, improve accuracy, increase productivity, accelerate processing, or improve patient/employee experience.
• Serve as the primary contact for ERC automation/AI requests, triaging with ITS Automation Solutions.
• Identify opportunities for process re-engineering, optimization, and standardization prior to automation.
• Lead workflow reviews and business requirements analysis for approved automation/AI solutions.
• Translate complex Revenue Cycle processes into clear requirements for developers.
• Translate business requirements into actionable development specifications.
• Facilitate solution design/prototyping reviews to ensure alignment with processes.
• Develop UAT approach/plan, criteria, and scenarios.
• Coordinate Go-Live readiness activities with Program Manager.
• Maintain program knowledge base with each deployment.

Skills

Healthcare IT experience

Automation/AI delivery

Epic Revenue Cycle

RPA / GenAI / OCR

UAT / Go-Live support

Cost-benefit analysis

MS Office (Excel/Visio)

Process improvement

Education

Bachelor's degree

Tools

Epic modules

RPA tools

OCR tech

Job description

Job Description

Job Description

UW Medicine Enterprise Revenue Cycle has an outstanding opportunity for an ERC Intelligent Automation Business Analyst.

WORK SCHEDULE

Days

100% FTE

100% Remote – must be on site as business need require

POSITION HIGHLIGHTS

Under the guidance of the ERC Project Director and the leadership of the Program Manager, the ERC Intelligent Automation Program will be managed in partnership with ERC Leadership and participation from IT Services.

Department Description

ERC departments assume responsibility for a wide array of Revenue Cycle functions, including but not limited to: Patient Registration, Financial Clearance, Financial Assistance, Charge Capture and Reconciliation, Coding, Clinical Documentation Integrity, Patient Identity, Information Governance, as well as Billing. The Enterprise Revenue Cycle Intelligent Automation Program aims to explore and evaluate automation and AI solutions, such as Robotics Process Automation (RPA), Optical Character Recognition (OCR), Application Programming Interfaces (APIs), automated file extracts/imports between systems, and other emerging technologies.

Primary Job Responsibilities

• Collaborate with ERC leadership to identify automation and AI opportunities to reduce manual work, improve accuracy, increase productivity, accelerate processing, or improve the patient and/or employee experience
• Serve as the primary point of contact for ERC automation/AI requests, reviewing and triaging requests in partnership with ITS Automation Solutions
• Identify opportunities for process re-engineering, optimization, and/or standardization prior to automation
• For automation/AI solutions approved for build, lead and facilitate workflow reviews and business requirements analysis
• Translate complex Revenue Cycle processes into clear requirements that can be understood and implemented by the developer
• Translate business requirements into actionable development specifications
• Facilitate stakeholders' review of solution design/prototyping sessions to ensure alignment with business processes and requirements
• Develop specific solution UAT approach/plan, criteria, and scenarios
• Coordinate Go-Live readiness activities with Program Manager to deploy solutions
• Maintain program knowledge base with each deployment

Required Qualifications

• Bachelor's degree in a health-care oriented profession, a business-related field, or other disciplines that demonstrate analytical or communications abilities
• 4+ years recent healthcare/IT experience, including:
• 2+ years of healthcare revenue cycle process improvement and/or automation/AI delivery experience
• Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.
• Experience with Epic, working with Revenue Cycle modules
• Working knowledge of at least one of the following technologies: Robotic Process Automation (RPA), Generative AI (GenAI), Agentic AI, Optical Character Recognition (OCR), Intelligent Document Processing (IDP)
• Experience in performing cost versus benefit analysis and return on investment tracking
• Demonstrated experience in facilitating discussion to clarify and document business requirements for a technical solution
• Familiarity with process optimization approaches such as, Lean, Six Sigma, and/or Business Process Reengineering (BPR)
• Experience with UAT and Go-Live/Hypercare support
• Above average proficiency in Microsoft Office applications, especially in Excel, Word, and Visio
• An equivalent combination of education and experience may substitute for stated requirements

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team.

Join our mission to make life healthier for everyone in our community

Compensation, Benefits And Position Details

Pay Range Minimum:

$90,000.00 annual

Pay Range Maximum

$126,000.00 annual

Benefits

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

Not Applicable

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.