ER Registration Specialist — Patient‑Focused & Efficient

Northwest Healthcare; Tucson (AZ); On-site; USD 2,066,000 - 3,306,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life

Generous PTO

Extended Illness Bank (EIB)

401(k) Matching

Career Advancement Opportunities

Rewards & Recognition Programs

Exclusive Discounts and Perks

Job summary

The ER Registrar at Northwest Medical Center is responsible for managing patient intake and registration in the Emergency Department, collecting essential personal, insurance, and medical information with accuracy and confidentiality.

This role supports insurance verification and documentation, communicates with clinical and administrative teams, and ensures smooth patient flow while delivering high-quality customer service. Evening shift, with weekends and holidays as required.

Qualifications

• Post-secondary education or training in medical/healthcare administration preferred.
• 0–2 years of experience in healthcare, including patient registration or front desk/admissions.
• 0–2 years of customer service experience preferred.

Responsibilities

• Greets patients and families professionally to create a positive first impression.
• Registers patients for emergency services and collects required information.
• Verifies patient identity and insurance details for billing.
• Obtains signatures on consent forms and explains each consent.
• Maintains accurate patient records and supports insurance verification.
• Notifies departments and physicians when patients arrive or wait times occur.
• Maintains regular attendance and complies with policies.

Skills

Communication

Customer service

Insurance verification

Medical terminology

EHR systems

Confidentiality

Interpersonal skills

Calm under pressure

Education

Post-secondary education in medical/healthcare administration

Tools

Registration software

Electronic Health Records (EHR)

Job description

The ER Registrar at Northwest Medical Center is responsible for managing patient intake and registration in the Emergency Department, collecting essential personal, insurance, and medical information with accuracy and confidentiality.

This role supports insurance verification and documentation, communicates with clinical and administrative teams, and ensures smooth patient flow while delivering high-quality customer service. Evening shift, with weekends and holidays as required.