ER Registration Specialist – Fast-Paced Patient Access

Community Health Systems; Tucson (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Extended Illness Bank

401(k) Matching

Career Advancement

Rewards & Recognition

Discounts

Job summary

The ER Registrar at Northwest Medical Center in Tucson handles patient intake and registration for the Emergency Department, collecting personal, insurance, and medical information, and ensuring accuracy and confidentiality of records while delivering high-quality customer service.

This full-time role involves greeting patients, verifying insurance, obtaining signatures, assisting with payment responsibilities, documenting consent forms, and coordinating with clinical teams to support efficient

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Responsibilities

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Communication

Customer Service

Insurance verification

Medical terminology

EHR familiarity

Registration software

Data accuracy

Confidentiality

Interpersonal skills

Stress management

Education

Medical office administration

Tools

EHR systems

Registration software

Job description

The ER Registrar at Northwest Medical Center in Tucson handles patient intake and registration for the Emergency Department, collecting personal, insurance, and medical information, and ensuring accuracy and confidentiality of records while delivering high-quality customer service.

This full-time role involves greeting patients, verifying insurance, obtaining signatures, assisting with payment responsibilities, documenting consent forms, and coordinating with clinical teams to support efficient