ER Registration Specialist — Compassionate Patient Access

East Georgia Regional Medical Center; Statesboro (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

East Georgia Regional Medical Center in Statesboro, GA is seeking an ER Registrar to manage patient intake and registration in the Emergency Department, gathering insurance and personal information while ensuring confidentiality and high-quality service. The role supports efficient operations through accurate documentation, insurance verification, and coordination with clinical and administrative teams.

You will greet patients, verify insurance, collect co-pays, and ensure proper ID bands and

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred
• Strong communication and customer service skills
• Knowledge of insurance verification and basic medical terminology
• Familiarity with electronic health record (EHR) systems and registration software

Responsibilities

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Communication

Customer service

Insurance verification

Medical terminology

EHR systems

Confidential information handling

Interpersonal skills

Calm under pressure

Education

Medical office admin training

Tools

Registration software

EHR systems

Job description

East Georgia Regional Medical Center in Statesboro, GA is seeking an ER Registrar to manage patient intake and registration in the Emergency Department, gathering insurance and personal information while ensuring confidentiality and high-quality service. The role supports efficient operations through accurate documentation, insurance verification, and coordination with clinical and administrative teams.

You will greet patients, verify insurance, collect co-pays, and ensure proper ID bands and