ER Patient Services & Registration Specialist

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Western Psychiatric Hospital is seeking an Emergency Department Patient Services Representative to support patient registration at the front desk and bedside. This full-time role (40 hours/week) requires handling copays, patient information, and coordinating with financial advocacy to ensure a smooth billing process.

Responsibilities include ED tracking board maintenance, system registration during downtime, and HIPAA-compliant handling of patient data.

Qualifications

• Completion of high school or equivalent is required.
• Strong interpersonal and communication skills are essential.
• Experience in healthcare or patient access is preferred.

Responsibilities

• Assist with patient registration at the front desk and bedside.
• Explain copays and assist with financial matters including payment collection.
• Ensure accurate registration into the hospital system and maintain data integrity.
• Provide patient greetings and support HIPAA-compliant information handling.
• Collaborate with clinical partners to ensure smooth patient flow and information accuracy.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High School diploma

Job description

UPMC Western Psychiatric Hospital is seeking an Emergency Department Patient Services Representative to support patient registration at the front desk and bedside. This full-time role (40 hours/week) requires handling copays, patient information, and coordinating with financial advocacy to ensure a smooth billing process.

Responsibilities include ED tracking board maintenance, system registration during downtime, and HIPAA-compliant handling of patient data.