ER Patient Access Specialist - Day Shift

Stony Brook University; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Access Representative for the Emergency Room (11a–7p) to perform high-volume patient registration, pre-arrival and pre-registrations, and insurance verification in a fast-paced ED setting.

The role emphasizes excellent communication, adherence to privacy and billing standards, and collaboration with the CTO office and care teams. Associate's degree with relevant experience preferred; bilingual skills a plus; holiday coverage may be required.

Qualifications

• Associate's Degree with one year working experience in a customer service, public health, healthcare, or related industry such as insurance.
• In lieu of degree, 2 years' demonstrated excellence working in a customer service / call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
• Must be able to maneuver a workstation on wheels through patients' rooms within the designated registration area.
• Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events.

Responsibilities

• Supports activities to ensure excellence in throughput and patient experience for emergency room visits, admissions, observation and transfer patients in the Emergency room or as part of the multidisciplinary team in the CTO office.
• Complete high-volume complex bedside patient registration.
• Complete pre-arrival, pre-registrations and registrations using various computer systems for all inter and intra-facility transfers in accordance with prescribed workflows.
• Must be able to maneuver a work station on wheels through patients' rooms within the designated registration area.
• Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events.
• Responsible for securing required patient demographic information, correct documentation of admission source, mode of arrival, patient type and insurance coverage to support billing and revenue cycle goals.
• Verifies coverage eligibility and determines patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.
• Provides financial guidance and excellence in Financial Care to patients and their representatives, presenting information about their benefit coverage and cost share responsibilities.
• Ensures that compliance regulations are met (presenting and obtaining consent and regulatory signatures from patients or designee, essential for treatment and payment, as per procedure).
• Maintains and requires appropriate documents as necessary (i.e. copies of photo ID and insurance documents etc.). Witnesses general consents, agreements, and acknowledgements.
• Reviews registrations for completeness and correctness. Utilizes worklists to conduct incomplete registration, verification or ineligible insurance follow up. Uses available enterprise resources to ensure encounters are bill ready.
• Ability to manage adjustments in workflow priorities in response to changing patient census and acuity.

Skills

Customer service

Communication

Interpersonal skills

EMR familiarity

Education

Associate's Degree

Job description

Stony Brook Medicine is seeking a Patient Access Representative for the Emergency Room (11a–7p) to perform high-volume patient registration, pre-arrival and pre-registrations, and insurance verification in a fast-paced ED setting.

The role emphasizes excellent communication, adherence to privacy and billing standards, and collaboration with the CTO office and care teams. Associate's degree with relevant experience preferred; bilingual skills a plus; holiday coverage may be required.