ER Patient Access Specialist — 12-Hour Shifts

Complete Care; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free ER visits for you and eligible, a

Job summary

Complete Care in Fort Worth, TX is seeking a Patient Access Specialist to be the first point of contact for patients and families arriving at our freestanding ER. You will handle registration, insurance verification, and check-in, keeping the front desk calm and organized in a fast-paced, 24/7 environment.

This role requires strong phone and verbal communication, attention to detail, and the ability to adapt to a shifting schedule including weekends and holidays.

Qualifications

• 1+ year of medical insurance verification experience.
• 2+ years of customer service experience in a medical setting.
• High school diploma or GED.
• BLS certification through the American Heart Association within 60 days of start date.
• Strong phone and verbal communication skills, with active listening.
• Flexibility to work weekends and holidays, and to adjust schedule based on facility needs.
• Legal authorization to work in the United States.
• Experience with Microsoft Office and EMR/EPM systems is helpful but not required.

Responsibilities

• Greet and assist patients in person and over the phone, including registration and general inquiries.
• Verify patient insurance and demographic information accurately.
• Manage patient flow.
• Collect required paperwork and coordinate with other departments to support patient care.
• Provide excellent customer service and resolve patient questions or concerns.

Skills

Customer service

Phone communication

Active listening

Insurance verification

Schedule flexibility

Legal work authorization

Education

High school diploma or GED

BLS certification within 60 days

Tools

EMR/EPM systems

Microsoft Office

Job description

Complete Care in Fort Worth, TX is seeking a Patient Access Specialist to be the first point of contact for patients and families arriving at our freestanding ER. You will handle registration, insurance verification, and check-in, keeping the front desk calm and organized in a fast-paced, 24/7 environment.

This role requires strong phone and verbal communication, attention to detail, and the ability to adapt to a shifting schedule including weekends and holidays.