ER Front Desk & Patient Services Specialist

Covington Hospital; Apex (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Nutex Health is seeking a Patient Services Representative in Apex, NC to support the Emergency Center's check-in and check-out processes. The role emphasizes clear communication, accurate patient information collection, and maintaining patient confidentiality while delivering courteous service.

You will handle registrations, scheduling, and billing-related tasks, work with EMR systems, and participate in ongoing performance improvement activities to uphold high standards of patient care.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of PSR experience in a hospital, ER, or clinic.
• Experience in medical registration, admitting and scheduling in ER preferred.

Responsibilities

• Front Desk Operations: greet patients, collect demographics, verify signatures for billing.
• Financial responsibilities: collect co-pays and reconcile patient accounts.
• Maintain cleanliness of patient areas and restrooms.
• Communicate with patients, families, physicians, and staff professionally.
• Attend monthly staff meetings and participate in performance improvement activities.
• Other duties as assigned by management.

Skills

Communication skills

Organizational skills

Confidentiality

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Nutex Health is seeking a Patient Services Representative in Apex, NC to support the Emergency Center's check-in and check-out processes. The role emphasizes clear communication, accurate patient information collection, and maintaining patient confidentiality while delivering courteous service.

You will handle registrations, scheduling, and billing-related tasks, work with EMR systems, and participate in ongoing performance improvement activities to uphold high standards of patient care.