ER Discharge Coordinator PRN

HCA Healthcare, Inc.; Nashville (TN); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

HCA Healthcare, Inc. is seeking an ER Discharge Coordinator for PRN coverage at TriStar Centennial Medical Center and affiliated centers. The role focuses on bedside PoC scheduling within centralized ER and Urgent Care Follow-up programs to enhance patient experience and scheduling immediacy.

You will collaborate with patients, families, and care teams to ensure timely follow-up, maintain service standards, and support organizational goals for quality care and customer service.

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Job description

Schedule: PRN (As Needed) | Primary Coverage Needed Is Monday - Friday Between 12pm and 6pm

*This position requires providing coverage at area medical centers including: Centennial, Hendersonville, Summit and Southern Hills

Do you want to join an organization that invests in you as an ER Discharge Coordinator PRN? At TriStar Centennial Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As an ER Discharge Coordinator, you will be responsible for Point of Care (PoC) Patient Bedside scheduling as part of the company’s centralized ER and Urgent Care Follow-up programs. The truest intent of the ER discharge coordinator is a bedside-initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. You will create and maintain a positive customer experience in a patient-centered, quality-driven environment.

In this role you will:

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Qualifications:

• One year of related experience is preferred.

Benefits

TriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Good people beget good people.
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.