Registrar ER (Full-time, Days)

Community Health Systems; Naples (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Community Health Systems in Naples, FL is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will verify personal and insurance information, ensure accuracy of records, and provide exceptional service to patients and families.

The role includes insurance verification, consent processes, and collaboration with clinical and administrative teams to support efficient department operations. Strong communication and confidentiality are essential.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred

Responsibilities

• Greets patients and families in a professional and compassionate manner
• Registers patients for emergency services and collects required information
• Verifies patient identification and insurance details and updates records
• Obtains signatures on consent forms and explains each consent
• Verifies insurance coverage and eligibility for billing
• Collects co-pays or deductibles and informs patients of financial obligations
• Assists patients with insurance questions and requirements
• Documents when a patient cannot sign and notes nursing sign-off
• Verifies insurance plan codes for accurate payment
• Compiles paperwork for quick retrieval and processing of visits
• Places patient armband for identification
• Notifies departments or physicians of patient arrival and follows up
• Maintains communication during emergency codes and alerts staff
• Performs other duties and maintains reliable attendance
• Complies with all policies and standards

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Education

Post-secondary education in medical office administration

Tools

EHR systems

Registration software

Job description

Job Summary

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high-quality customer service to patients and their families. The ER Registrar plays a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams.

Shift

• Four days/week (days may vary based on department need), 7AM-5:30PM

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.

• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.

• Verifies patient identification and insurance details, making necessary updates to patient records as needed.

• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.

• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.

• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.

• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.

• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.

• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.

• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.

• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.

• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.

• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required

• 0-2 years of experience in customer service preferred

Knowledge, Skills and Abilities

• Strong communication and customer service skills.

• Knowledge of insurance verification and basic medical terminology.

• Ability to maintain accuracy and attention to detail in a fast-paced environment.

• Familiarity with electronic health record (EHR) systems and registration software.

• Ability to manage sensitive and confidential information appropriately.

• Effective interpersonal skills to work with patients, families, and healthcare teams.

• Ability to remain calm and professional in high-stress or emergency situations.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.