Emergency Client Service Representative - Part Time

Emergency Veterinary Care Centers (EVCC)

Grand Rapids (MI)

On-site

USD 35,000 - 45,000

Part time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

Paid Time Off (PTO)

Pet Discounts

Continuing education allowance

Mentorship opportunities

Job summary

Emergency Veterinary Care Centers (EVCC) in Grand Rapids is looking for a part-time Client Service Representative. In this role, you will be the first point of contact for clients and play a crucial role in providing empathetic service during their visits. Responsibilities include managing client interactions, processing payments, and ensuring a smooth workflow. Ideal candidates have 2+ years in client service, excellent communication skills, and a team-oriented attitude. EVCC offers competitive compensation and benefits, including health and wellness programs, pet discounts, and continuing education opportunities.

Qualifications

2+ years of experience in a client service role.
Ability to work in high-stress situations.
Team player with a flexible, can-do attitude.

Responsibilities

Anticipate client needs and provide timely service.
Greet clients and ensure quick attention.
Process payments and maintain detailed records.

Skills

Excellent communication

Multi-tasking

Team player

Calm under pressure

Tools

Practice management software

Job description

Overview

Make a Difference When It Matters Most. At Emergency Veterinary Care Centers (EVCC), we show up for pets and the people who love them on some of their hardest days. If you thrive in fast-paced environments, believe teamwork makes the difference, and want to work somewhere your voice truly matters — this could be your place.

Who We Are: EVCC was created by veterinarians, for veterinarians — and for the communities they serve. Founded by 36 local general practice veterinarians (many still actively involved today), we were built to support the veterinary community, not compete with it. EVCC Kalamazoo is open:

24 hours from Fridays at 7 AM through Tuesdays at 7 PM
Including all holidays that fall within that timeframe

Our goal is to expand to 24 hours a day, 365 days a year, ensuring pets always have access to lifesaving treatment — weekend or not. What defines EVCC isn’t just what we do — it’s how we do it.

What Life Is Like at EVCC

We genuinely care about whoever walks through our doors — whether it’s a critical patient, an anxious pet parent, or a teammate who needs support during a tough shift. Emergency medicine is intense. It’s emotional. It’s unpredictable. But it’s also deeply meaningful.

As a Client Service Representative, you are often the very first and last interaction a client has with our hospital. You are the steady, compassionate presence in moments of fear and uncertainty. You are not “just the front desk.” You are the heartbeat of the client experience. Your voice matters here. Your growth is encouraged. Your role is essential.

Your Role as a Client Service Representative (CSR) - PART TIME

As a CSR at EVCC, you are the bridge between our medical team and the families we serve. You help create clarity in chaos, provide empathy in stressful moments, and ensure the hospital runs smoothly from the front lines. Whether you’re new to veterinary medicine or bringing years of experience, our CSRs are the backbone of our EVCC team. If you love animals and enjoy helping people, this is an opportunity to build a meaningful, long-term career in veterinary medicine.

You’re looking for:

Are positive and approachable
Are a team player
Have excellent communication and multi-tasking skills
Are energized by a fast-paced environment
Possess a strong desire to learn and grow
Can work mostly all Saturdays and Sundays 7a - 1p
Willing to work a full shift (12 hour) during the week as needed (PTO coverage) - will be notified in advance if this is needed

What You'll Do

Anticipate client needs and provide empathetic, timely service
Communicate clearly and compassionately with clients and the clinical team
Greet clients and ensure they are seen by a doctor as promptly as possible
Help clients understand and navigate financial options
Support smooth workflow and case progression through strong teamwork
Coordinate with referring veterinarians and expedite medical records
Accurately input client and patient information
Process payments and maintain detailed records
Keep the front desk area clean, organized, and welcoming
Ensure clients leave with clarity, confidence, and a positive experience

This role requires emotional intelligence, resilience, organization, and heart.

Qualifications

2+ years of experience in a client service role
Previous veterinary experience is a bonus, but not required
Advanced proficiency in computer programs and practice management software
Ability to remain calm and compassionate in high-stress situations
Highly organized with strong attention to detail and multitasking skills
Team player with a flexible, can-do attitude
Availability to work evenings, weekends, and holidays as needed

How We Invest In You

We believe people do their best work when they feel valued and supported.

Competitive compensation (depending on experience) including base and 401K match
Comprehensive health and wellness benefits that start on day one
Flexible work schedules to support your life outside of work
Paid Time Off (PTO)
Pet Discounts because your furry friends matter too
Continuing education (CE) allowance for ongoing growth and delivering state of the art medicine
Mentorship and real career growth opportunities
Comfortable scrubs and EVCC swag

If You’re Looking For…