ER Care Technician - Direct Patient Support & Phlebotomy

Tufts Medicine; Boston (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

Tufts Medicine in Boston is seeking a Nursing Support professional to deliver direct patient care in the Emergency Department under the supervision of a registered nurse. The role combines clinical tasks with administrative duties to ensure smooth patient flow and accurate information exchange.

Minimum qualifications include a high school diploma, BLS, and phlebotomy training; preferred CNA/MA certification and EMT credentials.

Qualifications

• High school diploma or equivalent.
• BLS Certification.
• Phlebotomy competency within 3 months.
• CNA or MA certification preferred.
• EMT/AEMT certification preferred.
• 1 year of related NA/PCA/CCT/PCT experience preferred.
• 2 years healthcare experience, acute setting preferred.

Responsibilities

• Assists the professional registered nurse in the functional care of patients, ensuring efficient and patient centered care appropriate to the developmental age of the patient population.
• Performs delegated tasks and communicates all findings/concerns to the professional nurse.
• Provides or assists with patient care procedures, ensures patient safety, comfort and dignity while always advocating for the patient.
• Collects specimens including phlebotomy. Performs specimen testing while maintaining Standard Precautions. Prepares specimens for the lab.
• Greets patients, families, visitors, and other staff according to service standards. Responds to patient and family requests promptly, seeking nurse’s supervision as needed.
• Collects, records, and communicates the patient’s clinical data to the assigned nurse in a timely manner.
• Prepares room for admission/transfer/discharge, assuring standardized equipment is ready for use.
• Transports or accompanies patients as necessary to other areas of the hospital in an efficient, safe, and respectful manner. Acts as a sitter as requested by the nurse, adhering to the sitter guidelines, always ensuring patient safety.
• Provides comfort measures such as positioning, changing linen, back rubs, etc. to patients in an efficient, safe, and respectful manner.
• Sets up for procedures as requested by nursing/medical staff.Cleans and discards used equipment and supplies following procedures.
• Responsible for care of biomedical equipment, checking par levels and working order for blood pressure cuffs, EKG cables, leads, oximeter cables, etc. Sends malfunctioning equipment to Medical Engineering per established procedure.
• Cleans wounds, apply dressings and assist with orthopedic procedures, sutures, Pelvic Exams, Glucose Monitoring, and other Point of Care (POC) testing
• Performs 12 lead EKG.
• Connects monitoring equipment to patients under the direction of the nurse.
• Cares for patient belongings and completes belongings list.
• Performs and documents patient’s admission, transfer, and discharge tasks as requested by the nurse.
• Answers call lights and seeks appropriate personnel/action. Performs hourly rounding per established guidelines.
• Remains in Constant communications regarding the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
• Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette. Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.

Skills

BLS Certification

Phlebotomy

Excellent communication skills

Patient care

Education

High school diploma or equivalent

CNA or MA certification

EMT or AEMT certification

Nursing Fundamentals coursework

Job description

Tufts Medicine in Boston is seeking a Nursing Support professional to deliver direct patient care in the Emergency Department under the supervision of a registered nurse. The role combines clinical tasks with administrative duties to ensure smooth patient flow and accurate information exchange.

Minimum qualifications include a high school diploma, BLS, and phlebotomy training; preferred CNA/MA certification and EMT credentials.