Equity Operations Administrative Specialist | In-Office

Vacatia, Inc.; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Vacatia, Inc. in Fort Lauderdale, FL is seeking an Administrative Support professional to join our Equity team.

You will help manage account modifications, payment processing, AP requests, and new lead processing while coordinating with Concord and internal partners. The ideal candidate is organized, detail-oriented, and comfortable working across multiple systems, maintaining confidentiality and accuracy in financial and account data.

Qualifications

• Strong attention to detail and the ability to accurately manage account information and transactions.
• Excellent organizational skills with the ability to manage multiple requests and competing priorities.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience working with multiple systems and databases is preferred.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with internal teams and external partners.
• Ability to maintain confidentiality when handling financial and account information.

Responsibilities

• Manage Equity/Loss Mitigation account modifications, including payment dates and balances.
• Process modifications in Concord servicing system and correct payment issues.
• Prepare accounts for AP processing after modifications.
• Handle incoming AP requests and account updates from representatives.
• Assign accounts to representatives as needed.
• Transfer accounts to Equity as new leads and coordinate lender code changes.
• Assign new leads to representatives and distribute lead lists.
• Track batches and maintain accurate account counts for Equity reporting.
• Maintain accurate account records across systems.
• Communicate with internal teams and external partners to resolve issues on time.
• Assist with additional projects as the team evolves.

Skills

Attention to detail

Organizational skills

MS Office (Excel, Outlook)

Multi-system proficiency

Written and verbal communication

Independence with collaboration

Confidentiality handling

Tools

Excel

Outlook

Job description

Vacatia, Inc. in Fort Lauderdale, FL is seeking an Administrative Support professional to join our Equity team.

You will help manage account modifications, payment processing, AP requests, and new lead processing while coordinating with Concord and internal partners. The ideal candidate is organized, detail-oriented, and comfortable working across multiple systems, maintaining confidentiality and accuracy in financial and account data.