Administrative Support

Vacatia, Inc.; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Vacatia, Inc. in Fort Lauderdale, FL is seeking an Administrative Support professional to join our Equity team.

You will help manage account modifications, payment processing, AP requests, and new lead processing while coordinating with Concord and internal partners. The ideal candidate is organized, detail-oriented, and comfortable working across multiple systems, maintaining confidentiality and accuracy in financial and account data.

Qualifications

• Strong attention to detail and the ability to accurately manage account information and transactions.
• Excellent organizational skills with the ability to manage multiple requests and competing priorities.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience working with multiple systems and databases is preferred.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with internal teams and external partners.
• Ability to maintain confidentiality when handling financial and account information.

Responsibilities

• Manage Equity/Loss Mitigation account modifications, including payment dates and balances.
• Process modifications in Concord servicing system and correct payment issues.
• Prepare accounts for AP processing after modifications.
• Handle incoming AP requests and account updates from representatives.
• Assign accounts to representatives as needed.
• Transfer accounts to Equity as new leads and coordinate lender code changes.
• Assign new leads to representatives and distribute lead lists.
• Track batches and maintain accurate account counts for Equity reporting.
• Maintain accurate account records across systems.
• Communicate with internal teams and external partners to resolve issues on time.
• Assist with additional projects as the team evolves.

Skills

Attention to detail

Organizational skills

MS Office (Excel, Outlook)

Multi-system proficiency

Written and verbal communication

Independence with collaboration

Confidentiality handling

Tools

Excel

Outlook

Job description

Location: Fort Lauderdale, FL | Full-Time | In office

Join Vacatia and make an impact behind the scenes.

Vacatia is reinventing vacation ownership through hospitality, technology, and exceptional owner experiences. We’re looking for a detail-oriented and highly organized Administrative Support professional to join our Equity team and help keep critical account and operational processes moving smoothly.

In this role, you’ll support account modifications, payment processing, AP requests, account assignments, and new lead processing while working closely with Concord, Equity management, and internal representatives. If you’re organized, comfortable working across multiple systems, and enjoy making sure the details are right, this could be a great opportunity for you.

Why You’ll Love Working at Vacatia

• Build the Future - Be part of a growing hospitality company transforming the vacation ownership experience.


• Impact That Matters - Your work helps ensure accounts are accurately maintained, processed, and assigned so our Equity team can operate effectively.


• Innovation at Scale - Work with multiple systems and processes while supporting a growing business.


• Autonomy & Ownership - Take ownership of your work, manage competing priorities, and help keep important processes on track.


• Culture of Growth - As you gain experience, you’ll have opportunities to take on additional projects and responsibilities that support the evolving needs of the team.

Your Impact

• Manage Equity/Loss Mitigation account modifications, including payment dates, monthly payments, principal balances, first payment dates, and other account adjustments.


• Work within the Concord servicing system to process modifications, correct incorrectly applied payments, resolve payment date errors, and make other account updates.


• Verify completed modifications and properly prepare accounts for AP processing.


• Handle incoming AP requests and requests from representatives to add, remove, or update accounts.


• Assign accounts to representatives as needed.


• Process accounts transferring to Equity as new leads and coordinate lender code changes with Concord.


• Assign new leads to representatives and distribute lead lists to the appropriate team members.


• Track created batches and maintain accurate account counts for Equity management reporting.


• Maintain accurate account records and documentation across applicable systems.


• Communicate with internal teams and external partners to resolve account issues and ensure requests are completed accurately and on time.


• Assist with additional projects and operational responsibilities as the team’s needs evolve.

What You Bring

• 1–3 years of administrative, financial services, collections, or operations experience preferred.


• Strong attention to detail and the ability to accurately manage account information and transactions.


• Excellent organizational skills with the ability to manage multiple requests and competing priorities.


• Proficiency with Microsoft Office, particularly Excel and Outlook.


• Experience working with multiple systems and databases preferred.


• Strong written and verbal communication skills.


• Ability to work independently while collaborating effectively with internal teams and external partners.


• Ability to maintain confidentiality when handling financial and account information.

Join Us

If you’re organized, detail-oriented, and ready to be an important part of a growing team, we’d love to hear from you.