Equities Electronic Application Support Lead Analyst, Vice President

Citigroup; New York (NY); On-site; USD 142,000 - 213,000; Full time

Job summary

Citi in New York is seeking an Equities Electronic Trading Technology Production Support Lead Analyst to join our global support team on the NY trading floor. The successful candidate will provide technical support and production management for our equities E-trading applications.

The role involves hands-on work, partnering with development teams, and strong communication across regions. The position requires 5+ years in equities support, FIX knowledge, Python/Perl, Linux/Unix shell, and SQL,

Qualifications

• Equities experience with 5+ years; trade floor support exposure.
• Strong FIX protocol and messaging knowledge.
• Proficiency in Python and Perl; applications built in Java supported.

Responsibilities

• Own and provide L2 support for mission-critical Equities E-trading applications.
• Collaborate with development, QA and business support teams to set priorities and ensure SLA.
• Provide technical application support and monitor platforms; handle inquiries via phone, email, and other channels.
• Understand application processes and database schemas; troubleshoot with an investigative approach.
• Recommend technical solutions during major issues based on system knowledge.
• Communicate status updates to business support, regional colleagues, and dev teams.

Skills

Equities support

Trade floor support

FIX

Python

Perl

Linux/Unix shell

SQL

Clear communication

Team attitude

Application support

workload planning

Stakeholder communication

Analytical skills

6-10 years experience

Education

Bachelor's degree or equivalent experience

Tools

KDB

Job description

Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting‑edge ideas, best‑in‑class products and solutions, and unparalleled access to capital and liquidity.

Role / Position Overview

Citi is seeking a highly motivated candidate for the position of Equities Electronic Trading Technology Production Support Lead Analyst within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E‑trading applications.

The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.

The role will be very hands‑on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.

Essential Skills

• Equities Support experience (5+ years minimum)
• Trade floor support experience
• FIX Knowledge
• Python and Perl (the team supports applications built in Java as well)
• Linux/Unix Shell Scripting
• SQL database
• Clear communication Skills
• Team attitude
• Passion to grow within production support space
• 6-10 years of application support experience
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder
• Demonstrated analytical skills

Nice to have

• KDB experience

Responsibilities

• Own and provide L2 support for mission‑critical & Equities E‑trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business' requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e‑mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem‑solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Education

Bachelor's/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

New York, New York, United States

Primary Location Full Time Salary Range:

$142,320.00 - $213,480.00

Benefits

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.