Production Support Engineer Equities E-Trading - Vice President

Citi; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) retirement plan

Paid time off (vacation and sick leave)

Job summary

Citi is seeking a motivated Production Support Engineer for Equities E-Trading to join their global support team in New York. The role involves providing technical support and managing production functions on trading applications. Candidates should possess over 5 years of Equities support experience and strong communication skills, as they will work closely with teams globally.

Benefits include competitive health packages and flexible time off options. The work schedule is Monday to Friday from 8 am to 6 pm EST, offering a hybrid work environment with opportunities for professional growth.

Responsibilities

• Own and provide L2 support for mission-critical applications.
• Work closely with development, QA, and business support teams.
• Provide technical application support and monitor applications.
• Understand application processes and database schema as an expert.
• Make key technical recommendations during major issues.
• Ensure each problem is resolved according to SLA.

Skills

Equities Support experience

Trade floor support experience

FIX Knowledge

Python and Perl

Linux/Unix Shell Scripting

SQL database

Clear communication Skills

Team attitude

Passion to grow within prod support space

6-10 years of application support experience

Demonstrated analytical skills

Education

Bachelor's/University degree or equivalent experience

Job description

Production Support Engineer Equities E-Trading - Vice President

• Job Req Id: 26969710
• Location: New York, New York, United States
• Job Type: Hybrid
• Posted: Jun. 17, 2026

Job Overview

Overview of Citi: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting‑edge ideas, best‑in‑class products and solutions, and unparalleled access to capital and liquidity.

Role / Position Overview

CITI is seeking a highly motivated candidate for the position of ‘Equities Electronic Trading Technology Production Support Lead Analyst' within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E‑trading applications.

The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.

The role will be very hands‑on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.

Essential Skills

• Equities Support experience (5+ years minimum)
• Trade floor support experience
• FIX Knowledge
• Python and Perl (the team supports applications built in Java as well)
• Linux/Unix Shell Scripting
• SQL database
• Clear communication Skills
• Team attitude
• Passion to grow within prod support space
• 6-10 years of application support experience
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder
• Demonstrated analytical skills

Nice to have

KDB experience

Responsibilities

• Own and provide L2 support for mission‑critical & Equities E‑trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e‑mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem‑solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Education

• Bachelor’s/University degree or equivalent experience

Monday - Friday; 8am-6pm EST

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Equal Opportunity Employment

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.