Equipment Services Manager (Onsite)

RTX (Raytheon); North Berwick (ME); On-site; USD 110,000 - 170,000; Full time

Job summary

RTX—Pratt & Whitney operates within a cutting‑edge aerospace manufacturing environment. The Equipment Services Manager provides technical leadership, field engineering support, and vendor management to keep manufacturing equipment safe, reliable, and cost‑effective.

You will coordinate with Maintenance, Engineering, Operations, Quality, EH&S, and Procurement to drive complex equipment issues to resolution, overseeing repairs, upgrades, and condition‑based maintenance initiatives.

Qualifications

• Bachelor's degree in engineering or related field with 8+ years of equipment engineering, field service, or maintenance experience OR Master's with 5+ years of experience.
• Experience troubleshooting mechanical and electrical systems and interpreting drawings/schematics.
• Experience working with equipment OEMs, vendors, and service providers.
• Experience interpreting mechanical drawings, electrical schematics, and technical documentation.
• Experience with CNC, automation, robotics, PLCs, hydraulics, or pneumatics is preferred.
• Proficient with Microsoft Office suite.

Responsibilities

• Provide advanced troubleshooting and field engineering support for manufacturing equipment; diagnose mechanical, electrical, hydraulic, pneumatic, CNC, and automation issues.
• Serve as the liaison between Equipment Maintenance and OEMs; coordinate vendor field service activities and commissioning.
• Develop and review scopes of work and service proposals; manage vendor activities from problem identification to final acceptance.
• Support maintenance technicians and engineers with complex equipment problems; assist root‑cause analysis.
• Identify opportunities to improve equipment reliability and reduce downtime; support preventive maintenance strategies.
• Review vendor performance, costs, warranties, contracts, and invoices; maintain service history and lessons learned.
• Ensure vendor work meets safety, quality, and aerospace requirements; aid lifecycle planning and repair vs replacement decisions.
• Coordinate technical activities across maintenance, manufacturing engineering, operations, quality, EH&S, and procurement.

Skills

Troubleshooting

Vendor management

CNC/automation experience

Electrical/electrical schematics

MS Office

Education

Bachelor's Degree in Engineering

Master's Degree in Engineering

Tools

CNC machine tools

Automation systems

Programmable Logic Controllers (PLCs)

Job description

Date Posted: 2026-10-14

Country: United States of America

Location: US-ME-NORTH BERWICK-113 ~ 113 Wells St ~ WELLS, Rte 9

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

The Equipment Services Manager provides technical expertise and field engineering support for manufacturing equipment and serves as the primary technical liaison between Equipment Maintenance and equipment OEMs, suppliers, and specialized service providers within an aerospace production environment. The Equipment Services Engineer combines hands‑on field service engineering with vendor management to ensure manufacturing equipment is maintained, repaired, upgraded, and supported in a safe, reliable, cost-effective, and timely manner.

The Equipment Services Manager is responsible for driving complex equipment issues to resolution, coordinating external technical services, supporting equipment repairs and upgrades, and improving equipment reliability, availability, and performance. This position works closely with Maintenance, Engineering, Operations, Quality, EH&S, Procurement, and external vendors to ensure equipment is safely and effectively maintained in support of aerospace manufacturing operations.

The Equipment Services Manager will investigate complex equipment issues, coordinate technical support, manage vendor service activities, review repair recommendations, support equipment installations and upgrades, and drive issues to resolution while maintaining a strong focus on safety, quality, production continuity, reliability, and cost control.

• Provide advanced technical troubleshooting and engineering support for manufacturing equipment and systems; diagnose complex mechanical, electrical, hydraulic, pneumatic, CNC, controls, and automation issues.
• Serve as the primary technical contact between Equipment Maintenance and equipment OEMs and service providers; coordinate OEM and vendor field service activities, including troubleshooting, repairs, inspections, upgrades, installations, and commissioning.
• Develop and review technical scopes of work, repair proposals, service recommendations, and equipment solutions; manage vendor activities from initial problem identification through completion, testing, and final acceptance.
• Support Maintenance Technicians and Engineers with complex or recurring equipment problems; investigate equipment failures and support root‑cause analysis and corrective actions.
• Identify opportunities to improve equipment reliability, reduce downtime, and eliminate repeat failures; support preventive, predictive, and condition‑based maintenance strategies; support equipment rebuilds, retrofits, modernization, and capital improvement projects.
• Review vendor performance, service costs, warranties, contracts, and invoices; maintain equipment service history, technical documentation, and lessons learned.
• Ensure vendor work meets company safety, quality, engineering, and aerospace requirements; support equipment lifecycle planning and repair‑versus‑replacement decisions.
• Coordinate technical activities across Maintenance, Manufacturing Engineering, Operations, Quality, EH&S, Procurement, and other stakeholders.

Qualifications You Must Have:

• Bachelor's Degree in engineering or a related field and 8 or more years of experience in equipment engineering, field service, maintenance engineering, or industrial manufacturing or equivalent experience OR a Master's degree and 5 or more years of experience in equipment engineering, field service, maintenance engineering, or industrial manufacturing.
• Experience in mechanical and electrical troubleshooting and problem‑solving skills.
• Experience working directly with equipment OEMs, vendors, contractors, and specialized service providers.
• Experience interpreting mechanical drawings, electrical schematics, equipment manuals, and technical documentation.
• Experience working with CNC machine tools, automation, robotics, PLCs, hydraulics, pneumatics, or similar manufacturing equipment preferred.
• Proficient with Microsoft Office suite