Equipment Service Technician - Hartford/New Haven, CT area

Henry Schein, Inc.; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to provide repair services in practitioner offices, under supervision. You will work with experienced technicians to install and repair equipment, troubleshoot issues, and enhance customer satisfaction.

The role emphasizes hands-on learning, adherence to safety protocols, inventory management in the van, and timely reporting. Ideal candidates have 2+ years in field service and a basic mechanical background.

Qualifications

• Typically 2+ years of field service experience.
• Basic mechanical background and customer service background.
• On-site installation and repair exposure and safety awareness.

Responsibilities

• Provides repair services to customers in a courteous and professional manner; may perform basic installation.
• Maintains necessary tools and keeps van inventory stocked and ready.
• Completes on-site installation, repair, maintenance and tests under supervision.
• Follows troubleshooting steps to diagnose errors and determine solutions.
• Understands customer requirements and makes recommendations to improve experience.
• Produces timely service reports and closes work orders with details for billing.
• Attends Henry Schein training and safety protocols; uses PPE as required.
• Communicates progress to team members and HUB dispatchers.
• Submits all paperwork within required timeframes (FDA forms, expenses, etc.).
• Complies with Fleet Management and OSHA policies; supports special projects as needed.

Skills

Basic troubleshooting

Basic computer skills

Interpersonal / communication

Professionalism

Accuracy and detail-orientation

Education

High School diploma

Trade/vocational training

Associates degree or technical certification preferred

Tools

Hydraulics & mechanical systems

Job description

This position is responsible for providing repair service of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES:

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

• Basic troubleshooting skills
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS:

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.