Equipment Service Technician - Grand Rapids

Henry Schein, Inc.; Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to repair dental equipment on-site in the Lansing, MI area. You will work under supervision to learn troubleshooting, expand product knowledge, and deliver professional service that reinforces customer satisfaction and retention.

The role emphasizes basic mechanical skills, safe operation, and teamwork with Lead Technicians and dispatchers. Training and OSHA compliance are part of the development path.

Qualifications

• 2+ years field service experience.
• Basic mechanical background.
• Customer service background.

Responsibilities

• Provide courteous, professional repair services to customers on-site.
• May perform basic installation tasks as needed.
• Use and maintain required tools for installation and repair work.
• Complete on-site installation, repair, maintenance and testing under supervision.
• Follow troubleshooting steps to diagnose issues and determine solutions.
• Understand customer requirements and recommend solutions to improve experience.
• Manage van inventory and keep tools organized.
• Produce timely, detailed service reports.
• Attend required training and manufacturer certifications.
• Comply with OSHA regulations and use PPE as required.
• Communicate progress with team members and dispatchers.
• Close work orders daily and submit for billing.
• Submit all job paperwork within required timeframes.
• Follow Fleet Management policies for maintenance and safety.
• Participate in special projects as assigned.

Job description

JOB OVERVIEW:

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES:

Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.Maintains and manages proper levels of inventory in van.Produces timely and detailed service reports.Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

Basic troubleshooting skillsIndependent self-starterBasic computer skillsInterpersonal / communication skillsProfessionalismAccuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS:

Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers