Equipment Service Technician

STERIS Canada Corporation; Oklahoma City (OK); Remote; USD 47,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated Equipment Service Technician to join their dynamic team. In this remote-based role, you will be responsible for troubleshooting and repairing medical equipment, ensuring top-notch service in hospitals. The ideal candidate is mechanically inclined, enjoys hands-on work, and thrives in a flexible environment. With opportunities for growth and a commitment to employee well-being, this position offers a competitive salary and a comprehensive benefits package. If you are ready to make a difference in healthcare, this is the perfect role for you.

Benefits

Company Vehicle

Cell Phone

Flexible Time Off

Healthcare Benefits

401(k) with Company Match

Tuition Reimbursement

Long/Short Term Disability Coverage

Sales Training Program

Flexible Spending Accounts

Additional Discounts

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage time effectively to prioritize customer needs and schedules.

Skills

Mechanical skills

Customer engagement

Effective communication

Basic computer skills

Education

High School Diploma

Associates degree in technical/mechanical areas

Tools

MS Windows

Mobile applications

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

Technical Professional, Compliance-Regulatory, and Continuous Improvement – 60%
Customer Focus & Retention – 30%
Customer Growth – 10%

This is a remote-based, customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Oklahoma.

What you will do as an Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management), to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• Provide customers with information, pricing, and repair options. With management support, build relationships with Sales to drive customer experience and revenue opportunities. Learn to identify sales opportunities in the assigned territory.
• Provide support to various locations within the assigned territory depending on the service agreements and customer needs.

The Experience, Skills, and Abilities Needed

Required

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical areas, competitive equipment training, or related military experience may be considered towards the technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile app, and data input into multiple systems).
• Ability to meet flexible schedules with potential overnights, as well as early/late hours, based on customer and business needs.
• Ability to travel overnight up to 15%.
• Must be able to comply with hospital/customer credentialing requirements.

*Associates degree or related certifications in technical/mechanical areas, competitive equipment training, or related military experience may be considered towards the technical experience requirement.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone
• Robust Sales Training Program
• Flexible Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Pay range for this opportunity is $47,750.00 - $66,937.50. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on factors such as local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and other protected categories by law. We are dedicated to this policy not only as a federal contractor but also because we believe in equal employment opportunity for all.

Job Category: Service/Technical Services

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma
Job Segment: Technical Support Engineer, Plumbing, HVAC, Maintenance, Electrical, Engineering, Manufacturing, Operations