Equipment Service Technician

STERIS Canada Corporation; Duluth (MN); Remote; USD 47,000 - 67,000; Full time

Job summary

A leading company is seeking an Equipment Service Technician to provide hands-on support in hospitals. This remote position requires strong mechanical skills and customer engagement. The role includes troubleshooting, repairs, and managing customer relationships while traveling extensively within the assigned territory.

Benefits

Market competitive pay

Extensive paid time off

Excellent healthcare, dental, and vision benefits

Company vehicle

401(k) with company match

Tuition reimbursement

Opportunities for advancement

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet vendor credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment.
• Manage time effectively to complete service calls and installations.
• Provide customers with information and pricing options.

Skills

Mechanical

Customer Engagement

Communication

Education

High school diploma or GED

Associates degree or related certifications

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote-based, customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

This is a floating position which requires heavy travel, up to 75% of the time. Overnight travel is expected Monday – Friday, including some weekends as needed. The incumbent will travel within Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Indiana, Illinois, Nebraska.

What you'll do as an Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management), to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• Provide customers with information, pricing, and repair options. With management support, build relationships with sales to drive customer experience and revenue opportunities. Learn to identify sales opportunities in the assigned territory.
• Provide support to various locations within the assigned territory depending on service agreements and customer needs.

The Experience, Skills, and Abilities Needed

Required:

• High school diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical areas, competitive equipment training, or related military experience may be considered towards the technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile apps, and data input into multiple systems).
• Ability to meet flexible schedules with potential overnights, as well as early/late hours, based on customer and business needs.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Market competitive pay
• Extensive paid time off and (9) added holidays
• Excellent healthcare, dental, and vision benefits
• Company vehicle
• Company cell phone/laptop
• Tools, equipment, uniforms provided
• Long/short-term disability coverage
• 401(k) with company match
• Maternity & paternal leave
• Additional benefits/discounts such as pet insurance
• Tuition reimbursement and continued education programs
• Opportunities for advancement and stable long-term careers

Pay range for this opportunity is $47,750.00 - $66,937.50. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums if higher than the listed range. Pay rates are based on factors such as local labor market costs, relevant experience, education, certifications, language skills, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and affirmative action programs to ensure fair recruitment, hiring, training, transfer, and promotion practices across all job groups, regardless of race, color, religion, age, disability, national origin, citizenship, military or veteran status, sex (including pregnancy and related conditions), sexual orientation, gender identity, genetic information, or other protected categories by law. We adhere to this policy as a federal government contractor and are committed to equal employment opportunity.

Job Category: Service/Technical Services

Nearest Major Market: Duluth MN
Nearest Secondary Market: Superior WI
Job Segment: Technical Support Engineer, HVAC, Maintenance, Plumbing, Engineer, Engineering, Operations, Manufacturing