Equipment Service Dispatch & Customer Support – Hybrid

CCBSS Procurement; Tampa (FL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Coca-Cola Bottlers’ Sales and Service, LLC in Tampa, FL is seeking an Equipment Services Coordinator (Dispatch and Customer Service). The role focuses on monitoring technician routes, coordinating with Field Service Supervisors, and making scheduling adjustments to maximize efficiency and customer satisfaction.

Responsibilities include updating routing profiles, handling urgent requests, processing field service tickets, and communicating with customers via email and phone.

Qualifications

• 1 to 2 years of experience in the beverage industry, customer service, or logistics/transportation, plus knowledge of the service or logistics industry.
• High School or GED.

Responsibilities

• Monitor technician routes and adjust schedules with Field Service Supervisors to keep operations efficient.
• Process Field Service requests, order parts, and manage tickets according to bottler guidelines.
• Respond to emails and calls related to special requests or sales support.
• Maintain accurate details of technician profiles and routing data; support cross-functional teams.

Skills

Advanced communication skills

Organizational skills

Education

High School or GED

Job description

Coca-Cola Bottlers’ Sales and Service, LLC in Tampa, FL is seeking an Equipment Services Coordinator (Dispatch and Customer Service). The role focuses on monitoring technician routes, coordinating with Field Service Supervisors, and making scheduling adjustments to maximize efficiency and customer satisfaction.

Responsibilities include updating routing profiles, handling urgent requests, processing field service tickets, and communicating with customers via email and phone.