Equipment & Rentals Customer Service Specialist

U-Haul; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid holidays

Life insurance

401(k)

ESOP

Gym reimbursement

Discounts on devices

Job summary

U-Haul is seeking friendly, motivated people for the position of Customer Service Representative. You will be the face of U-Haul’s exceptional service, assisting customers, inspecting and maintaining equipment, and using U-Scan technology to dispatch and return rentals.

The role offers on-the-job education, paid interviews, sign‑on bonuses, and a range of benefits including health insurance, paid holidays, retirement plans, and discounts. Join a supportive team at U-Haul stores.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation (certified upon employment)

Job description

U-Haul is seeking friendly, motivated people for the position of Customer Service Representative. You will be the face of U-Haul’s exceptional service, assisting customers, inspecting and maintaining equipment, and using U-Scan technology to dispatch and return rentals.

The role offers on-the-job education, paid interviews, sign‑on bonuses, and a range of benefits including health insurance, paid holidays, retirement plans, and discounts. Join a supportive team at U-Haul stores.