Equipment & Rentals Customer Service Specialist

U-Haul; Charleston (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

ESOP

Career stability

Discounts on Apple products

Job summary

United States-based U-Haul is seeking a Customer Service Representative in Charleston, WV to be the face of our exceptional service. You will assist customers, manage rentals with U-Scan, and help move and hook up trucks and trailers while inspecting equipment for safety.

The role includes on-the-job education and comprehensive benefits. Minimum qualifications include a valid driver’s license and a high school diploma or equivalent.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

United States-based U-Haul is seeking a Customer Service Representative in Charleston, WV to be the face of our exceptional service. You will assist customers, manage rentals with U-Scan, and help move and hook up trucks and trailers while inspecting equipment for safety.

The role includes on-the-job education and comprehensive benefits. Minimum qualifications include a valid driver’s license and a high school diploma or equivalent.