Equipment Rental Success Specialist

Socket.dev; Westbrook (ME); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, and 401K

Referral Bonus

Earned PTO

Employee Assistance Program

Paid Company holidays

Life Insurance

Work-Life Balance

Advancement opportunities

Industry-leading employer

Job summary

United Ag & Turf NE is seeking a Rental Coordinator to be the go-to equipment rental expert and trusted advisor for customers at the branch. This role focuses on understanding customer needs and delivering tailored solutions—from quoting to fulfilling orders for rental equipment and services.

This position requires strong relationship-building skills, a customer-service mindset, and the ability to thrive in a fast-paced environment where multitasking is essential and contributions impact branch

Qualifications

• 1-3 years of experience in a customer service, support, or client-facing role, preferably in a technical or equipment-related industry.
• Proven ability to resolve customer complaints and provide effective solutions.
• Proficiency with CRM software and dealership systems.

Responsibilities

• Manage rental quotes, reservations, and contracts with precision and professionalism.
• Assist walk-in and call-in customers and create or maintain new accounts when necessary.
• Negotiate rental and transportation pricing within company guidelines.
• Dispatch delivery trucks or coordinate with third party transport to manage delivery timelines.
• Function as the main point of contact for customer inquiries, issues, and feedback related to rental equipment and services.
• Educate customers on rental policies, terms, and equipment best practices.
• Prepare and present rental reports and account summaries to customers.

Skills

Customer service

Communication

Education

High school diploma or GED

Associate's or Bachelor's degree in related field

Tools

CRM software

Dealership systems

Job description

United Ag & Turf NE is seeking a Rental Coordinator to be the go-to equipment rental expert and trusted advisor for customers at the branch. This role focuses on understanding customer needs and delivering tailored solutions—from quoting to fulfilling orders for rental equipment and services.

This position requires strong relationship-building skills, a customer-service mindset, and the ability to thrive in a fast-paced environment where multitasking is essential and contributions impact branch