Equipment Finance Customer Service Specialist

Transwest; Denver (CO); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Transwest seeks a Customer Service Specialist in Denver, CO to be the primary contact for customers, vendors and lease reps. You will handle inquiries, process payments, and support account documentation to uphold service standards.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Full benefits and growth opportunities are offered.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years of customer service, account servicing, or related experience preferred.
• Experience handling customer inquiries via phone and email preferred.
• Experience working in CRM or account management systems preferred.
• Bilingual (Spanish) strongly preferred.

Responsibilities

• Serve as a primary contact for customer, vendor, and lease inquiries.
• Process customer payments by phone and manage PAC enrollment.
• Prepare payoff quotes and provide account documentation as requested.
• Maintain accurate customer records in Salesforce and organize documents.
• Collaborate with Sales, Insurance, Titles, Accounting, Funding and other departments.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Organizational skills

Multitasking

CRM systems

Microsoft Office

Google Suite

Spanish

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Transwest seeks a Customer Service Specialist in Denver, CO to be the primary contact for customers, vendors and lease reps. You will handle inquiries, process payments, and support account documentation to uphold service standards.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Full benefits and growth opportunities are offered.