Equipment & Customer Support Specialist

U-Haul International, Inc.; Hatfield Township (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunities for advancement

Health insurance

Paid holidays

Vacation and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Education opportunities through U-Haul

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of its exceptional service, helping customers with products and services and ensuring safe handling of equipment.

The role includes using U-Scan technology for rentals, moving and hooking up trucks, inspecting equipment, and educating customers. Training and certifications are offered during employment.

Qualifications

• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of its exceptional service, helping customers with products and services and ensuring safe handling of equipment.

The role includes using U-Scan technology for rentals, moving and hooking up trucks, inspecting equipment, and educating customers. Training and certifications are offered during employment.