Equipment & Customer Service Specialist

U-Haul International, Inc.; Gurnee (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Life insurance

Discounts on Apple products, Dell, etc

Job summary

U-Haul International, Inc. is hiring a Customer Service Representative in Illinois. You will be the face of U-Haul, helping customers with products and services, dispatching equipment using U-Scan technology, and assisting with rentals and inventory.

The role emphasizes safety, customer education, and hands-on tasks such as hitch installation, propane filling, and forklift operation (certifications offered on employment). Competitive pay and growth opportunities are highlighted.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Forklift

U-Scan technology

Job description

U-Haul International, Inc. is hiring a Customer Service Representative in Illinois. You will be the face of U-Haul, helping customers with products and services, dispatching equipment using U-Scan technology, and assisting with rentals and inventory.

The role emphasizes safety, customer education, and hands-on tasks such as hitch installation, propane filling, and forklift operation (certifications offered on employment). Competitive pay and growth opportunities are highlighted.