Equipment & Customer Service Specialist

U-Haul; Alexandria (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our friendly, helpful team. You will assist customers, manage rentals with U-Scan tech, move and hook up trucks and trailers, inspect equipment, and educate customers about products and services.

The role includes on-the-job education and potential certifications for propane filling and forklift operation. This position emphasizes safety and customer-first service, with opportunities to grow within the company and participate

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift (certification offered)

Job description

U-Haul is seeking a Customer Service Representative to be the face of our friendly, helpful team. You will assist customers, manage rentals with U-Scan tech, move and hook up trucks and trailers, inspect equipment, and educate customers about products and services.

The role includes on-the-job education and potential certifications for propane filling and forklift operation. This position emphasizes safety and customer-first service, with opportunities to grow within the company and participate