Epic Willow Pharmacy Analyst (CPhT, Certified) - Remote

Optum; Worcester (MA); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Telecommute from anywhere in the U.S.

Office-remote option

Benefits package

Job summary

Optum is a global health services company delivering care with technology. This role maintains medication records in Epic Willow, builds workflows, and collaborates with pharmacists and clinicians to ensure safe, compliant medication management.

Requires a Bachelor’s degree or equivalent, CPhT with active licensure, Epic Willow certification, and 3+ years of pharmacy experience. Telecommute options available; strong data analysis and attention to detail are essential.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Certified Pharmacy Technician (CPhT) with active state licensure is required.
• Hold an Epic Willow certification.
• 3+ years of pharmacy experience in inpatient, outpatient, or specialty settings.
• 2+ years of understanding of medication terminology, dosing, formulations, and pharmacy workflows.
• 1+ years of experience analyzing data, troubleshooting system issues, and applying critical thinking to complex medication builds.
• 1+ years of familiarity with regulatory standards such as USP, Joint Commission, and DEA requirements.

Responsibilities

• Maintain and update medication records, formularies, and NDC mappings within the Epic Willow system.
• Build, test, and optimize medication workflows to support safe and efficient ordering, dispensing, and administration.
• Collaborate with pharmacists, clinicians, and IT teams to resolve medication-related system issues.
• Ensure medication data aligns with regulatory, safety, and billing requirements.
• Support medication shortage management by updating alternatives, substitutions, and inventory details in Epic.
• Participate in system upgrades, validation testing, and ongoing optimization projects.
• Monitor medication-related help desk tickets and provide timely troubleshooting and resolution.
• Assist with order set maintenance and clinical decision support updates related to medications.
• Maintain documentation for medication build standards, workflows, and change control processes.

Skills

Communication

Team collaboration

Attention to detail

Patient safety focus

Education

Bachelor’s degree or equivalent experience

Tools

Epic Willow certification

Epic Willow system

Job description

Optum is a global health services company delivering care with technology. This role maintains medication records in Epic Willow, builds workflows, and collaborates with pharmacists and clinicians to ensure safe, compliant medication management.

Requires a Bachelor’s degree or equivalent, CPhT with active licensure, Epic Willow certification, and 3+ years of pharmacy experience. Telecommute options available; strong data analysis and attention to detail are essential.