Epic Willow Analyst (Certified)

Optum; Worcester (MA); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Telecommute from anywhere in the U.S.

Office-remote option

Benefits package

Job summary

Optum is a global health services company delivering care with technology. This role maintains medication records in Epic Willow, builds workflows, and collaborates with pharmacists and clinicians to ensure safe, compliant medication management.

Requires a Bachelor’s degree or equivalent, CPhT with active licensure, Epic Willow certification, and 3+ years of pharmacy experience. Telecommute options available; strong data analysis and attention to detail are essential.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Certified Pharmacy Technician (CPhT) with active state licensure is required.
• Hold an Epic Willow certification.
• 3+ years of pharmacy experience in inpatient, outpatient, or specialty settings.
• 2+ years of understanding of medication terminology, dosing, formulations, and pharmacy workflows.
• 1+ years of experience analyzing data, troubleshooting system issues, and applying critical thinking to complex medication builds.
• 1+ years of familiarity with regulatory standards such as USP, Joint Commission, and DEA requirements.

Responsibilities

• Maintain and update medication records, formularies, and NDC mappings within the Epic Willow system.
• Build, test, and optimize medication workflows to support safe and efficient ordering, dispensing, and administration.
• Collaborate with pharmacists, clinicians, and IT teams to resolve medication-related system issues.
• Ensure medication data aligns with regulatory, safety, and billing requirements.
• Support medication shortage management by updating alternatives, substitutions, and inventory details in Epic.
• Participate in system upgrades, validation testing, and ongoing optimization projects.
• Monitor medication-related help desk tickets and provide timely troubleshooting and resolution.
• Assist with order set maintenance and clinical decision support updates related to medications.
• Maintain documentation for medication build standards, workflows, and change control processes.

Skills

Communication

Team collaboration

Attention to detail

Patient safety focus

Education

Bachelor’s degree or equivalent experience

Tools

Epic Willow certification

Epic Willow system

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges, or If you reside near an office, you’ll enjoy the flexibility of a office-remote position* as you take on some tough challenges.

Primary Responsibilities

• Maintain and update medication records, formularies, and NDC mappings within the Epic Willow system
• Build, test, and optimize medication workflows to support safe and efficient ordering, dispensing, and administration
• Collaborate with pharmacists, clinicians, and IT teams to resolve medication-related system issues
• Ensure medication data aligns with regulatory, safety, and billing requirements
• Support medication shortage management by updating alternatives, substitutions, and inventory details in Epic
• Participate in system upgrades, validation testing, and ongoing optimization projects
• Monitor medication-related help desk tickets and provide timely troubleshooting and resolution
• Assist with order set maintenance and clinical decision support updates related to medications
• Maintain documentation for medication build standards, workflows, and change control processes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Bachelor’s degree or equivalent experience
• Certified Pharmacy Technician (CPhT) with active state licensure
• Hold an Epic Willow certification
• 3+ years of pharmacy experience in inpatient, outpatient, or specialty settings
• 2+ years of understanding of medication terminology, dosing, formulations, and pharmacy workflows
• 1+ years of experience analyzing data, troubleshoot system issues, and apply critical thinking to complex medication builds
• 1+ years of familiarity with regulatory standards such as USP, Joint Commission, and DEA requirements
• Excellent communication skills and ability to collaborate with multidisciplinary teams
• Strong attention to detail and commitment to patient safety and data accuracy

Preferred Qualifications

• Experience with system testing, validation, or IT change management processes
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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