Epic Training Leader for Providers & Clinicians

United Health Services; City of Binghamton (NY); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) with company match

Wellness rewards

Tuition reimbursement

EAP counseling

Job summary

United Health Services (UHS) is seeking an experienced Epic Provider Principal Trainer to lead the development, delivery, and evaluation of Epic training programs for physicians, advanced practice providers, and other end users. The Principal Trainer will design and maintain curricula and training materials, partnering with analysts to ensure alignment with Epic applications and training environments.

The role includes delivering training across care settings, mentoring credentialed trainers,

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Education or related healthcare field is required.
• In lieu of a Bachelor’s degree, 3–5 years in a training role, preferably in health care.
• Must be able to write and edit curriculum for all roles that require training and create job aids and other training materials.
• Strong organization skills with the ability to meet deadlines and attend numerous meetings.
• Achieve Epic certification within 90 days of completion of assigned Epic training.
• Preferred: Current Epic certification(s) and 2–4 years Epic experience preferred.
• Experience in adult education/training in the healthcare industry or related field strongly preferred.

Responsibilities

• Analyze and interpret clinical and operational workflows to develop effective training materials.
• Design, develop, and maintain instructor-led, virtual, and e-learning training content for Epic applications.
• Review new application enhancements and releases, creating educational materials and training plans.
• Support and maintain Epic training environments, curricula, and learning management content.
• Deliver training programs for new hires, providers, clinicians, and end users across multiple care settings.
• Educate and mentor credentialed trainers and analysts who support workflow-specific training initiatives.
• Monitor trainer performance, curriculum adherence, and Epic proficiency.
• Lead training efforts for software upgrades and new Epic functionality implementations.
• Collaborate with Epic analysts and operational stakeholders to develop role-based training plans.
• Participate in testing, workflow validation, and readiness activities prior to deployments.
• Provide hands-on support and document issues and opportunities for improvement.

Skills

Epic training

Curriculum design

Instructor-led training

E-learning content

Stakeholder collaboration

Education

Bachelor's Degree in Computer Science, Information Technology, Education or related healthcare field

Tools

Epic Systems

LMS

Job description

United Health Services (UHS) is seeking an experienced Epic Provider Principal Trainer to lead the development, delivery, and evaluation of Epic training programs for physicians, advanced practice providers, and other end users. The Principal Trainer will design and maintain curricula and training materials, partnering with analysts to ensure alignment with Epic applications and training environments.

The role includes delivering training across care settings, mentoring credentialed trainers,