Epic Systems Engineer 1 - Information Systems - FT - Day

stormontvail; Topeka (KS); On-site; USD 75,000 - 110,000; Full time

Job summary

Stormont Vail Health is seeking an Epic Systems Engineer 1 to develop, implement, administer, support and maintain the Epic server infrastructure, with a focus on Epic Infrastructure. The role will support Front End Windows and Linux server environments or Back End Iris databases for EPIC, working closely with Information Systems App teams and other System Engineers to complete tasks and projects.

The position emphasizes uptime, thorough documentation, and effective end‑user support with a

Qualifications

• High School Diploma or GED; Epic certifications provided upon hire.
• Bachelor's in Information Systems or related field preferred.

Responsibilities

• Install, configure and manage deployment platforms for production, reporting, disaster recovery, training and non-production needs.
• Apply Epic upgrades and maintain hardware/software configurations per vendor guidance.
• Manage backups, OS releases, troubleshooting for Windows and Unix/Linux systems.
• Document application functionality, support procedures and end‑user education.
• Provide after-hours on-call support and capacity planning to ensure availability.

Skills

Teamwork

Communication

Problem solving

Multi-tasking

Learning agility

Education

High school diploma or GED

Epic certifications

Bachelor's in Information Systems or related

Tools

Epic Infrastructure

Windows Server

Linux Server

VMware

Citrix

Hyper-V

Caché

Epic Iris

Job description

Position Status: Full time

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week: 40

Job Information

Exemption Status: Exempt

A Brief Overview

The Epic Systems Engineer 1 will be responsible for developing, implementing, administering, supporting, and maintaining diverse systems, policies, and procedures related to the server infrastructure at Stormont Vail, with a focus on the Epic Infrastructure. The Epic System Engineer 1 will support, either, Front End Windows and Linux server environments, or Back End Iris databases for EPIC. The position works closely with Information Systems App teams and works alongside System Engineers to complete assigned tasks and projects. Management of the ongoing requirements of the application is critical as is ensuring effective end-user support.

Education Qualifications

• High School Diploma / GED Required
• Achieve all required EPIC certifications provided upon hire.
• Bachelor's Degree Information Systems or related work. Preferred

Experience Qualifications

• 2 years Experience as System Engineer/Administrator, Networking, or Helpdesk role. Required
• Experience with Web Services, Certs, Load Balancers, network fundamentals, databases, backups, file systems, scripting, and writing. Preferred
• Experience with Windows Server and/or Linux Server OS. Preferred
• Experience with virtualization technologies such as VMWare, Citrix, or Hyper‑V. Preferred

Skills and Abilities

• An ability and willingness to learn hardware and software products at Stormont Vail. (Required proficiency)
• An ability to work effectively in a team environment. Ableto deal effectively with all levels of employees from within the company. (Required proficiency)
• Excellent written, oral, and interpersonal communication skills. (Required proficiency)
• Strong problem solving skills and the ability to handle and organize multiple tasks. (Required proficiency)

What you will do

• Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. Assisting in the configuration and troubleshooting of integrated third‑party software and peripherals, including document management systems, voice recognition, scanning, and faxing.
• Follows operational processes to assure systems stability and availability. Following vendor and Epic best practices for hardware and software configurations.
• Installing and managing the application deployment platforms that serve production, reporting, disaster recover, training, and non-production needs.
• Applying platform and Epic upgrades and updates to production and non-production components. Following vendor and Epic best practices for hardware and software configuration.
• Manage backups, OS system releases, troubleshoot and resolve system problems relative to Windows and Unix/Linux systems.
• Obtain knowledge of the EPIC systems, server, or Iris database environment. Responsible for all technical abilities and duties for either the EPIC ECSA or ECSM role. Completes infrastructure projects and technical duties assigned outside of EPIC environment.
• Creates and maintains documentation related to application functionality, application support, application testing, application downtime process, and application restore. Assists in development of end-user education.
• Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of EPIC.
• Provide after hours and on-call rotation for 24x7 support.
• Engaging in capacity planning exercises to ensure adequate system resources.
• Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs.
• Possesses cognitive skills to provide creativity, problem solving, strategic thinking, flexibility, versatility, and teamwork. Participating in change control process for all planned application and technical activities.
• Responsible for creating, maintaining, monitoring and ensuring the integrity of the Epic database and backend. Administration of the Epic Iris environment by: - Start and stop Caché and Epic environments using both Epic and Caché utilities. - Maintaining and configure scripts. - Create programmer and administrative access to Epic environments. - Create additional environments for testing and/or training as needed. - Maintain security & user access. - Back up, restore, and refresh Epic environments. - Set up, configure, and monitor servers and storage. - Perform server-side releases. - Performance management. - Troubleshooting - License management

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

Position is Not Patient Fa