EPIC SUPPORT SPECIALIST-PPN

Premier Health Partners; Dayton (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Premier Health Partners is seeking an EPIC Support Site Specialist within the Clinical & Quality Services department to coordinate EPIC EHR needs across Premier Physician Companies, IT, and PIP Business Development.

The role focuses on optimizing workflows, supporting both employed and affiliated practices, and traveling to offices across the network to ensure best-practice use of EPIC and strong patient experiences.

Qualifications

• High School Diploma or GED is required.
• 3 to 5 years of Clinical Medical Office experience is required.
• Strong knowledge of outpatient office operations and workflows essential.
• Prior experience in EPIC ambulatory is greatly desired.
• Customer service/account management experience expired.
• Must be comfortable speaking in front of small and large groups; Exemplary communication skills, required.
• Strong Computer skills and knowledge of Microsoft Office Suite, required.
• Ability to problem solve/remediate in a highly complex and matrixed environment.
• Self- motivated to achieve the highest level of patient care and patient experience standards.
• Valid Driver licenses and dependable transportation as substantial travel to offices across the network is required.

Responsibilities

• Coordinate the needs of offices and providers’ use of EPIC EHR.
• Assist practices to develop, optimize, and implement workflow improvements that standardize care delivery through EPIC.
• Support both employed and affiliated practices on EPIC.
• Travel to offices across the network as required.
• Provide frontline EPIC support to ensure optimum use of the system.

Skills

Outpatient office operations

Microsoft Office Suite

Customer service/account management

Public speaking / communication

Problem solving

Driver's license & transportation

Education

High School Diploma or GED

Tools

EPIC ambulatory

Job description

Summary

The EPIC Support Site Specialist is part of the Clinical & Quality Services department reporting directly to the EPIC Support Manager. This role essentially functions at the center of 3 entities, Premier Physician Companies, IT (Information Technology), and PIP Business Development, to coordinate the needs of offices and the providers’ use of EPIC EHR. The position supports both employed and affiliated practices on EPIC.

EPIC Support

FT/ DAYS/ 80 hours per pay

Nature and Scope

The EPIC Support Site Specialist will assist practices to develop, optimize, and implement workflow improvements that will standardize the process by which wellness; preventive, acute and chronic care is delivered through the EPIC Electronic Health Record (EHR). The candidate will work to ensure that practices have the support necessary to achieve optimum use of EPIC, and for the implementation of best practice workflows.

Qualifications

• High School Diploma or GED is required.
• 3 to 5 years of Clinical Medical Office experience is required.
• Strong knowledge of outpatient office operations and workflows essential.
• Prior experience in EPIC ambulatory greatly desired.
• Customer service/account management experience expired.
• Must be comfortable speaking in front of small and large groups; Exemplary communication skills, required.
• Strong Computer skills and knowledge of Microsoft Office Suite, required.
• Ability to problem solve/remediate in a highly complex and matrixed environment.
• Self- motivated to achieve the highest level of patient care and patient experience standards.
• Valid Driver licenses and dependable transportation as substantial travel to offices across the network is required.