Clinical Support Specialist

Jobtailor; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Boston, MA seeks a seasoned medical admin/secretary to support the Recovery Services clinic. You will handle chart preparation, EPIC data entry, and referral management while delivering outstanding patient service in a fast-paced environment.

Requirements include a High School Diploma, five years in healthcare, and strong medical terminology knowledge. EPIC experience is preferred, and bilingual skills are valuable for diverse patient interactions.

Qualifications

• High School Diploma or equivalent required.
• Five years in a health care setting preferred.
• General knowledge of medical terminology.
• Proficient in MA office skills; EPIC experience preferred.
• Bilingual skills (demographic level) preferred.

Responsibilities

• Interact professionally with patients and staff to ensure excellent service.
• Prepare charts and update EPIC accurately for visits, discharges, and follow-ups.
• Manage internal referrals and monitor clinic queue work items.
• Update health maintenance, problem lists, immunizations, and care teams.
• Create letters via EPIC to communicate results to patients.

Skills

Patient communication

Customer service

Bilingual

Education

High School Diploma

Secretarial Courses

Tools

EPIC

Job description

• Interacts with patients and other staff in a professional and respectful manner.
• Consistently provides excellent customer service and makes patients feel welcome.
• Manage general office procedures and promote a sense of “teamwork”.
• Represents the department to outside entities in a positive, professional way.
• Responsible for chart preparation for established care visit, additional patient visits, program discharges, hospital follow-up and associated regulatory, programmatic, and health center paperwork.
• Completes initial review of outside records and updates EPIC as appropriate with pertinent data to maintain accuracy of chart.
• Manage and monitor internal referral work queues within the Recovery Services clinic.
• Updates health maintenance, problem list, immunizations and care teams.
• Composes and types detailed and accurate messages using telephone encounters and staff messages appropriately.
• Works with direct provider input to create letters through EPIC to communicate results to patients.

Requirements

• High School Diploma, secretarial courses preferred.
• Five years in a health care setting.
• General knowledge of medical terminology.
• Proficient MA office skills, EPIC experience preferred.
• Bilingual skills (demographic level) preferred.

Core Competencies

Demonstrates proficiency in managing office procedures within a healthcare setting, ensuring accurate patient chart preparation and effective communication through EPIC. Bilingual capabilities enhance patient interactions and support a collaborative team environment.

Highest-signal resume keywords

• EPIC Experience
• Medical Terminology Knowledge
• Patient Chart Preparation
• Customer Service Excellence
• Bilingual Skills

ATS Optimization Keywords

Hard Skills

• Chart Preparation
• Office Procedures Management
• Record Review
• Data Accuracy Maintenance
• Health Maintenance Updates

Soft Skills

• Professional Interaction
• Teamwork Promotion
• Effective Communication

Certifications & Qualifications

• High School Diploma
• Secretarial Courses

Industry Keywords

• Healthcare Setting
• Patient Visits
• Regulatory Compliance
• Referral Management
• Immunizations

Tools & Technologies

• EPIC