Epic Support Analyst II

Sutter Health; Sacramento (CA); On-site; USD 53,000 - 80,000; Full time

Job summary

Sutter Health in Sacramento is seeking a customer-focused support specialist to join the SHSO-Sutter Health System Office-Valley team. You will troubleshoot issues, provide technical expertise, triage problems and deliver efficient solutions to enhance patient and user experience.

Requirements include an Associate's degree in CS/IT or related field, Epic certifications within 6 months, and at least 1 year of relevant experience.

Qualifications

• Requires an Associate's degree in CS/IT or related field.
• Epic certification in assigned area within 6 months of hire.
• Epic Ambulatory Certification or Accreditation required or pursued.

Responsibilities

• Serve as front line of customer support, troubleshooting issues and triaging problems.
• Provide technical expertise and guidance to resolve customer inquiries.
• Deliver top-notch solutions to enhance the customer and user experience.

Skills

Customer support

Education

Associate's degree in Computer Science, Information Technology, or related field

Epic certification in assigned area within 6 months

Epic Ambulatory Certification or Accreditation

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SHSO-Sutter Health System Office-Valley

Position Overview

Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.

Education

Job Description: Equivalent experience will be accepted in lieu of the required degree or diploma.

• Associate's degree in Computer Science, Information Technology, or related field

Certification & Licensure

• Epic certification in assigned area of responsibility within 6 months of hire
• Epic Ambulatory Certification or Accreditation***

Typical Experience

• 1 year recent relevant experience

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $38.55 to $57.83 / hour.

Sacramento Valley Area Pay Range is $38.55 to $57.83 / hour.

San Francisco Bay Area Pay Range is $44.34 to $66.51 / hour.

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.