Epic Support Analyst II – Frontline IT for Ambulatory

Sutter Health; Sacramento (CA); On-site; USD 53,000 - 80,000; Full time

Job summary

Sutter Health in Sacramento is seeking a customer-focused support specialist to join the SHSO-Sutter Health System Office-Valley team. You will troubleshoot issues, provide technical expertise, triage problems and deliver efficient solutions to enhance patient and user experience.

Requirements include an Associate's degree in CS/IT or related field, Epic certifications within 6 months, and at least 1 year of relevant experience.

Qualifications

• Requires an Associate's degree in CS/IT or related field.
• Epic certification in assigned area within 6 months of hire.
• Epic Ambulatory Certification or Accreditation required or pursued.

Responsibilities

• Serve as front line of customer support, troubleshooting issues and triaging problems.
• Provide technical expertise and guidance to resolve customer inquiries.
• Deliver top-notch solutions to enhance the customer and user experience.

Skills

Customer support

Education

Associate's degree in Computer Science, Information Technology, or related field

Epic certification in assigned area within 6 months

Epic Ambulatory Certification or Accreditation

Job description

Sutter Health in Sacramento is seeking a customer-focused support specialist to join the SHSO-Sutter Health System Office-Valley team. You will troubleshoot issues, provide technical expertise, triage problems and deliver efficient solutions to enhance patient and user experience.

Requirements include an Associate's degree in CS/IT or related field, Epic certifications within 6 months, and at least 1 year of relevant experience.