Epic Analyst 2 - Central (H)

University of Miami; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

The University of Miami Information Technology & Systems Department is seeking a full-time Epic Analyst 2 to support Epic HB billing workflows and maintain the application end-to-end. The role requires upgrading, testing, documentation, and collaboration with revenue cycle teams; on-call rotations and committee participation are expected; strong communication and project management skills are essential.

Join a dynamic IT group at UHealth and contribute to efficient, compliant billing operations

Qualifications

• Bachelor's degree in Healthcare Administration, Information Systems, or related field.
• Minimum 3 years of Hospital Billing Administration with charging, contracts, and claims/remittance experience.
• Epic HB certification required; additional Epic certifications (PB, Resolute) preferred.
• Experience with Epic upgrade cycles, testing, and documentation.
• Experience in multi-hospital or integrated delivery network environment.
• Familiarity with CMS regulations, payer requirements, and billing compliance.
• Knowledge of Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench.
• Strong communication and interpersonal skills; ability to lead and train others.
• Proficiency in Microsoft Office.
• Commitment to University core values.

Responsibilities

• Configure, build, and maintain Epic HB applications to support hospital billing workflows.
• Analyze and translate business requirements into system specifications and solutions.
• Lead and participate in system testing, validation, and go-live support.
• Troubleshoot and resolve application issues, ensuring minimal disruption to billing operations.
• Collaborate with revenue cycle teams to identify opportunities for workflow optimization.
• Maintain documentation for system configurations, processes, and training materials.
• Ensure compliance with regulatory requirements and billing standards.
• Participate in on-call rotations and provide after-hours support as needed.
• Support change management processes and adhere to IT governance policies.
• Strong understanding of hospital billing workflows and revenue cycle operations.
• Excellent problem-solving, communication, and project management skills.

Skills

Effective communication

Project management

Leadership

Team player

Analytical thinking

Attention to detail

Education

Bachelor's degree in Healthcare Administration, Information Systems, or related field

Tools

Epic HB tools Chronicles

Clarity

Charge Router

Contracts

WQ

DNB

Reporting Workbench

Job description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Analyst 2.

Core Responsibilities

• Serves as a support contact for application end‑users. Identifies issues and works to resolve them.
• Designs, develops, implements, and maintains the application.
• Supports all phases of testing and document workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Provides day‑to‑day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Assists with analyzing the impact of information technology in clinical work processes.
• Participates in on‑call rotations and support.
• Attends and participates in applicable committees.
• Maintains regular communication with team members and participates in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Becomes knowledgeable about UHealth's policies, procedures, and business operations.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

Department Specific Functions

To be successful, the candidate would need to be a self‑starter and have experience in automation build/upgrade functions along with being detail orientated and a team player.

Key Responsibilities

• Configure, build, and maintain Epic HB applications to support hospital billing workflows.
• Analyze and translate business requirements into system specifications and solutions.
• Lead and participate in system testing, validation, and go‑live support.
• Troubleshoot and resolve application issues, ensuring minimal disruption to billing operations.
• Collaborate with revenue cycle teams to identify opportunities for workflow optimization.
• Maintain documentation for system configurations, processes, and training materials.
• Ensure compliance with regulatory requirements and billing standards.
• Participate in on‑call rotations and provide after‑hours support as needed.
• Support change management processes and adhere to IT governance policies.
• Strong understanding of hospital billing workflows and revenue cycle operations.
• Excellent problem‑solving, communication, and project management skills.

This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Bachelor's degree in Healthcare Administration, Information Systems, or related field
• Minimum 3 years of Hospital Billing Administration along with proficiency in Charging, Contracts, and Claims/Remittance experience
• Epic HB certification required; additional Epic certifications (e.g., PB, Resolute) preferred.
• Experience with Epic upgrade cycles, testing, and documentation.
• Experience working in a multi-hospital or integrated delivery network environment.
• Knowledge of CMS regulations, payer requirements, and billing compliance.
• Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to lead, motivate, develop and train others.
• Proficiency in computer software (i.e. Microsoft Office).
• Commitment to the University's core values.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

• medical
• dental
• tuition remission
• and more

UHealth‑University of Miami Health System, South Florida's only university‑based health system, provides leading‑edge patient care powered by the ground‑breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition