Epic Senior Analyst, Care Coordination

University of Miami; Miami (FL); On-site; USD 95,000 - 150,000; Full time

Job summary

The University of Miami Information Technology & Systems Department seeks a full-time Epic Senior Analyst, Care Coordination to lead configuration, build, and optimization of the Epic Care Coordination module. You will collaborate with stakeholders, end-users, and the application team to ensure effective workflows.

You will mentor junior analysts, support day-to-day operations, and participate in go-lives, testing, and documentation.

Qualifications

• Bachelor's degree in a relevant field is required.
• Epic Inpatient and/or Ambulatory Certifications required.
• Minimum of 5 years of healthcare experience, preferably in an IT/clinical setting.
• At least 3 years of Epic build experience.
• Strong project management and organizational skills.
• Familiarity with clinical workflows specific to Care Coordination preferred.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in Microsoft Office.
• Ability to communicate effectively orally and in writing.
• Ability to lead, motivate, develop and train others.

Responsibilities

• Collaborates with key stakeholders, end-users, and application team members to optimize the Epic Care Coordination configuration, function, and access.
• Serves as a primary support contact for Epic end-users.
• Initiates the design, development, implementation, and maintenance of the Epic Care Coordination module.
• Initiates testing and documentation of workflow design.
• Analyzes information technology in clinical work processes and validates workflow impacts.
• Guides issue resolution and supports day-to-day operations and service tickets.
• Partner with trainers to develop documentation and training strategies for new features.
• Ensures Epic solutions meet UHealth's business and clinical needs.

Skills

Project management

Stakeholder collaboration

Training

On-call support

Documentation

Education

Bachelor's degree in relevant field

Tools

Epic

Job description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Senior Analyst, Care Coordination.

The Epic Senior Analyst, Care Coordination initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

• Collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access.
• Serves as a primary support contact for application end‑users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participates in on-call rotations and support and attend and participates in, applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth's policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team
• Initiating the implementation, build, and modification of the application
• Collaborating with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access
• Supporting junior staff members in day-to-day operations and resolving application issues.
• Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in relevant field
• Epic Inpatient and/or Ambulatory Certifications required
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization
• At least 3 years of Epic build experience
• Previous operational, project management, and organizational skills
• Familiarity with clinical workflows specific to Care Coordination preferred
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office).
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to lead, motivate, develop and train others.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff