Epic Senior Analyst, Cheers/Hello World

University of Miami; Miami (FL); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

The University of Miami Information Technology & Systems Department is seeking an Epic Senior Analyst for Cheers/Hello World. The role leads build and modification, collaborates with stakeholders, and ensures configurations meet clinical needs.

You will mentor junior analysts, participate in testing, and support day-to-day operations in a busy health system environment, with travel to go-lives as needed.

Qualifications

• Epic Cadence/Referrals, Cheers – Call Management, Ambulatory or MyChart certification required.
• Epic Cheers or Hello World certification/badge or experience preferred.
• Minimum of 5 years of experience in healthcare or healthcare-related organization.
• MyChart experience including scheduling and communications preferred.

Responsabilités

• Collaborates with stakeholders to optimize configuration, function, and access of the Epic Cheers/Hello World applications.
• Serves as primary support contact for end users and initiates design, development, and maintenance of the application.
• Performs testing phases and documents workflow design; analyzes workflow impacts.
• Mentors junior staff and supports day-to-day operations and service tickets.
• Travels to go-lives, conferences, and leadership meetings as required.
• Maintains ongoing communication with project teams and leadership.

Connaissances

Epic Cadence/Referrals

Cheers – Call Management

Ambulatory or MyChart

Certification experience

Formation

Bachelor’s Degree in relevant field

Outils

Microsoft Office Suite

Description du poste

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Senior Analyst, Cheers/Hello World.The Epic Senior Analyst, Cheers/Hello World initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.Core Responsibilities:Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.Serves as a primary support contact for application end‐users.Initiates the design, development, implementation, and maintenance of the application.Initiates all phases of testing and the documentation of workflow design.Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.Initiates the identification of issues and guides the work to resolve them.Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.Collaborates with trainers on application changes and new features to develop documentation and training strategies.Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.Participates in on-call rotations and support and attend and participates in, applicable committees.Maintains regular communication with team members, including participating in weekly project team meetings.Reviews the status of projects and issues on an ongoing basis with leadership.Remains knowledgeable about UHealth’s policies, procedures, and business operations.Adheres to University and unit-level policies and procedures and safeguards University assets.Department Specific Functions:As a Senior Epic Analyst – Cheers/Hello World, you will be responsible for:Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the teamInitiating the implementation, build, and modification of the applicationCollaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and accessSupporting junior staff members in day-to-day operations and resolving application issuesAs a Senior Epic Analyst – Cheers/Hello World, you will:Serve as a primary support contact for application end‐usersInitiate the design, development, implementation, and maintenance of the applicationInitiate all phases of testing and the documentation of workflow designPerform the analysis of new releases and validate the impacts to the workflowInitiate the identification of issues and guide the work to resolve themSupport junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operationsCollaborate with trainers on application changes and new features to develop documentation and training strategiesWork with stakeholders, business community, and end users to ensure the application meets UHealth's business/clinical needsTravel to the job site during go-lives, conferences, rounding, and/or senior leadership meetingsMentor and transfer knowledge to Junior staff membersTake the lead in team application projects as assigned by Senior ManagerMaintain regular communication with team members, including participating in weekly project team meetings·Review the status of projects and issues on an ongoing basis with leadershipBecome knowledgeable about UHealth’s policies, procedures, and business operationsThis list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.MINIMUM QUALIFICATIONS:Bachelor’s Degree in relevant fieldEpic Cadence/Referrals, Cheers – Call Management, Ambulatory or MyChart certification requiredEpic Cheers or Hello World certification/badge or experience preferredMinimum of 5 years of experience, preferably in healthcare or healthcare-related organizationAt least 3 years of Epic build experiencePrevious operational, project management, and organizational skillsMyChart, including Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages and Communication Preferences preferredCheers, including CRM, Campaigns, Telephony Integration and working experience with WQs preferredHello World, including Outbound Text/Voice/Email communication, Reports and Communication Preferences preferredKnowledge of areas that integrate with Cadence, including scheduling, check‐in, registration, benefits, referrals and orders preferredAbility to work evenings, nights, and weekends as necessary.Microsoft Office Suite: Word, PowerPoint, Project, Visio, ExcelProblem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrenceDependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely mannerCritical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possibleStakeholder Management: Ability to work effectively with all levels of employees including senior leadershipAny appropriate combination of relevant education, experience and/or certifications may be considered.#LI-AS1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:Full timeEmployee Type:Staff