Epic Senior Analyst-ASAP

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Generous paid time off

Flexible positions

Fit! program

Job summary

Baton Rouge General Medical Center is seeking a skilled Epic professional to drive an Enterprise Project, implementing and supporting Epic applications across clinical and technical teams to enhance patient care and workflow efficiency.

The role requires Epic certification, strong problem-solving, and a customer-focused mindset. You will collaborate with clinicians and IT staff to optimize workflows and ensure project milestones are met on-site in Baton Rouge.

Qualifications

• Five or more years of related experience, including five or more years using personal computers such as email and internet applications.
• Bachelor of Science or Bachelor of Arts in Information Technology strongly preferred.
• PC hardware troubleshooting experience is helpful. Must complete Epic training, application certification projects, and tests to gain in-depth software knowledge.

Responsibilities

• Provide software and system-level support to internal customers for applicable operating systems, subsystems, hardware, and software tools.
• Serve as the primary support contact for the application's end users.
• Identify issues within the assigned application area and collaborate toward resolution.
• Guide workflow design, system build, and testing with Epic software.
• Identify and implement requested system changes.
• Liaise between end-user workflow needs and Epic implementation staff.
• Maintain regular communication with Epic representatives and attend weekly project meetings.
• Work with Epic representatives, business community, and end users to meet business needs and timelines.
• Attend site visits and integrated sessions to understand operational needs and set direction.

Skills

Epic certification

Customer-focused

Communication

Problem solving

Initiative

Education

Bachelor’s degree (IT strongly preferred)

Job description

Role

Join Baton Rouge General's Epic Enterprise Project – Drive innovation in healthcare with your Epic certification and expertise!

Epic Enterprise Project Overview This position is a critical part of Baton Rouge General's Epic Enterprise Project, a transformative initiative to optimize healthcare delivery through advanced electronic health record (EHR) systems. As part of this project, you will play a key role in implementing, supporting, and enhancing Epic applications to ensure seamless workflows and improved patient care. You will collaborate closely with clinical and technical teams to drive success in this enterprise-wide implementation.

What We're Looking For

• Customer-focused problem solver who communicates clearly, collaborates enthusiastically, protects privacy, and takes initiative to anticipate end-user needs.
• Five or more years of related experience, including five or more years using personal computers such as email and internet applications.
• Bachelor of Science or Bachelor of Arts in Information Technology strongly preferred.
• PC hardware troubleshooting experience is helpful. Must complete Epic training, application certification projects, and tests to gain in-depth software knowledge.
• Why You'll Love Working With Us: At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.
• A comprehensive benefits program for you and your family.
• Professional development and support.
• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.
• Check out our employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do

• Provide software and system-level support to internal customers for applicable operating systems, associated subsystems, hardware, and software tools. Install, configure, maintain, and support multi-user systems while setting priorities for software maintenance, upgrades, and efficient system use.
• Serve as the primary support contact for the application's end users.
• Identify issues within the assigned application area, recognize impacts to other application teams, and work collaboratively toward resolution.
• Guide workflow design, system build, and testing, and analyze technical issues associated with Epic software.
• Identify and implement requested system changes.
• Serve as a liaison between end-user workflow needs and Epic implementation staff.
• Maintain regular communication with Epic representatives, including participation in weekly project team meetings.
• Work with Epic representatives, the organization's business community, and end users to ensure the system meets business needs, project deliverables, and timelines.
• Develop an understanding of operational needs and help set the direction for organizational workflows by attending site visits and integrated sessions.
• Participate in training and work directly with end users.
• Troubleshoot problems and respond to questions.
• Review project and issue status with leadership on an ongoing basis.
• Hold weekly team communications to discuss deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Perform all other duties as assigned.
• What Sets BRG Apart: At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters. With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care. Ready to be part of a team that values your skills and dedication?