Epic Grand Central & Case Management Analyst

FreshDirect LLC; Baton Rouge (LA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Generous PTO

Baton Rouge General Fit! program

Job summary

Baton Rouge General is seeking a collaborative clinical informatics professional to bridge Information Systems and patient care across our hospital network. You will support clinical information systems, plan, train, implement, and maintain systems, serving as a liaison between IS and Patient Care.

Ideal candidates have 3–5 years clinical experience, 2+ years in clinical or healthcare informatics, PC troubleshooting skills, and an active Louisiana RN license.

Qualifications

• Clinical experience in healthcare environment, 3–5 years preferred.
• Informatics experience in clinical or healthcare settings (Analyst II: 2+ years).
• RN licensure preferred; Louisiana license highly regarded.

Responsibilities

• Support clinical information systems across the hospital network.
• Act as liaison between IS and Patient Care for daily clinical applications issues.
• Educate clinical staff on applications and training materials.
• Assist users with computer-related issues and system documentation.
• Maintain system security and day-to-day functionality of clinical applications.
• Participate in system testing prior to implementation.

Skills

Clinical experience

Bedside patient care

Informatics experience

PC troubleshooting

Education

RN license required

Tools

PC hardware troubleshooting

Job description

• Employee Type Full-Time

Description

Description (Empowering Clinicians Through Smarter Systems) What We’re Looking For:

• A collaborative, detail-oriented clinical professional who excels at bridging the gap between Information Systems and Patient Care.
• Strong clinical experience (3–5 years), with bedside patient care preferred.
• Experience in clinical or healthcare informatics (Analyst II requires 2+ years in informatics).
• Proficiency with personal computers (2–3 years); PC hardware troubleshooting helpful.
• Current Louisiana license as a clinical professional preferred; Registered Nurse required.

Experience Requirements:

• Analyst I: Clinical experience in a healthcare environment, bedside patient care preferred (3–5 years).
• Analyst II: Clinical experience in a healthcare environment, bedside patient care preferred (3–5 years), plus greater than 2 years of experience in clinical or healthcare informatics.

Why You’ll Love Working With Us: At Baton Rouge General, our patients aren't the only people we take care of — we take care of our team too. We proudly offer employees the benefits and resources needed to thrive both at work and at home.

• Comprehensive benefits for you and your family.
• Professional development, education, and support.
• Generous paid time off, flexible roles, and access to our Baton Rouge General Fit! program.
• A nationally recognized leader in quality and one of the best healthcare employers in the state.
• Explore employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do: Responsible for supporting clinical information systems across the hospital network. This includes planning, development, training, implementation, evaluation, and maintenance of assigned clinical systems. Serves as a key resource between Information Systems (IS) and Patient Care departments for daily operational issues related to clinical applications.

• Function as the clinical liaison between IS and Patient Care Areas.
• Educate clinical staff on clinical applications within the Information System.
• Assist users with identifying causes and solutions for computer-related issues.
• Collaborate on developing and distributing information and training to clinical staff.
• Provide cross-training for IS team members on clinical applications.
• Work with patient care departments to evaluate enhancement or change requests and communicate feasibility and outcomes.
• Provide clinical expertise during evaluation, implementation, and maintenance of clinical applications.
• Perform master file and table maintenance for assigned applications.
• Partner with technical experts to ensure applications meet interdisciplinary user needs.
• Support development of education, training materials, and system documentation.
• Maintain day-to-day functionality and security of clinical applications.
• Participate in system testing prior to implementation.
• Maintain knowledge of current healthcare technology trends.
• Perform other duties as assigned.

What Sets BRG Apart: At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar for healthcare excellence. Our mission is to preserve and restore health — one person at a time. Whether clinical or non-clinical, what you do here truly matters. With over 600 licensed beds across three campuses, Baton Rouge General delivers the full spectrum of care — from welcoming newborns to providing compassionate hospice services. Our physician group serves Baton Rouge and surrounding communities with comprehensive primary and specialty care. Ready to join a team that values your expertise, innovation, and dedication?

Summary

Hybrid Work Schedule- NOT a fully remote position