Epic Analyst II - Provider SER Coordinator

UAB Medicine; Birmingham (AL); On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Educational assistance programs

Generous paid time off

Job summary

UAB Medicine is seeking a Health Systems Information Services (HSIS) professional to analyze, design, implement, and support healthcare IT software, with emphasis on Epic systems. The role emphasizes working with stakeholders to optimize operations and deliver reliable IT services to support patient care.

The ideal candidate has Epic experience or certifications and is prepared to obtain certification within 12 weeks of Epic training, with a focus on HIPAA compliance and secure system operations.

Qualifications

• Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required.
• Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Responsibilities

• Independently identifies and evaluates business needs; gathers requirements with stakeholders to support healthcare operations.
• Provides data through visualization and documentation to analyze current functionality and evaluate new requests.
• Reviews peer work and follows change control processes to develop, test and implement changes.
• Maintains thorough technical and functional documentation for self; reviews peer documentation for standards.
• Evaluates system performance and applies industry concepts to maintain operational processes and mitigate risk.
• Stays current on Epic certifications and training.

Skills

Data analysis & visualization

Stakeholder collaboration

On-call support

Education

Bachelor's degree in Information Technology or related field

Tools

Epic certification

Epic training completion (within 12 weeks)

Job description

Position Overview

Pay range: $70,425 - $114,440 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

UAB Health System is continuing to transition to Epic as our new electronic health record (EHR) platform across the organization. We have new opportunities available for you to join our Health System Information Services (HSIS) team, where you'll work with more than 400 professionals committed to keeping UAB Medicine’s IT systems and infrastructure secure and running smoothly to deliver quality patient care and support our business operations. You’ll join a large team with a passion for healthcare information technology and being part of a mission-driven organization. Ideal candidates have previous Epic experience and certifications. If you aren’t certified, certification must be obtained within 12 weeks of completing the required Epic training (November 2026) with no more than two testing attempts.

Job Description

To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.

Key Duties & Responsibilities:

• Independently identifies and evaluates business needs and gather requirements. Partners with others in support of healthcare operations to accomplish team goals.
• Able to provide data through visualization and documentation to analyze and monitor current system functionality as well as evaluate new requests for functionality.
• Reviews work of peers and follows change control processes to develop, build, test and implement planned changes.
• Maintains thorough and accurate technical and functional documentation for self. Reviews peer documentation to ensure standard is meet.
• Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risk related to Epic system operations.
• Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications.
• Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge

Qualifications

Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required. Work experience may substitute for education requirement.

Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.