Epic Program Manager - 141855

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 111,000 - 211,000; Full time

Job summary

University of California - San Diego Medical Centers seeks an experienced Epic Program Manager to lead enterprise Epic initiatives across modules and departments, ensuring compliance and on-schedule delivery in a complex healthcare environment.

You will partner with clinical, operational, and IT leaders, develop executive dashboards, manage governance, and steer cross-functional teams through high-visibility projects with strong stakeholder engagement and strategic impact.

Qualifications

• Nine years of related experience or a Bachelor's degree plus five years in healthcare IT leadership.
• Ability to assess campus/medical center needs for IT products and services.
• Working knowledge of technology initiatives and organizational impact.
• Ability to anticipate obstacles and plan contingencies.
• Effective writing and advanced project management skills.
• Experience leading technology professionals and cross‑functional teams.

Responsibilities

• Provide executive leadership for enterprise Epic initiatives across modules and departments.
• Oversee regulatory and compliance driven healthcare technology programs.
• Manage cross-functional portfolios with significant operational impact.
• Develop executive dashboards, strategic briefings, and decision materials.
• Own program planning, resource coordination, risk mitigation, and delivery oversight.
• Implement governance frameworks for large healthcare initiatives.
• Coordinate with vendors and partners to align with enterprise priorities.
• Navigate organizational politics and resolve stakeholder conflicts.

Skills

Executive presence

Strategic planning

Regulatory awareness

Cross-functional leadership

Risk management

Stakeholder management

Communication skills

Project leadership

Team leadership

Education

Bachelor's degree

Tools

ServiceNow

Job description

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Epic Program Managers provides Enterprise-level leadership for complex healthcare technology initiatives with a primary focus on Epic EHR implementations, optimizations, and regulatory programs. This role owns a diverse portfolio of high-visibility, approved Enterprise Strategic Plan projects impacting clinical, operational, compliance, and executive priorities. The Program Managers operate as a strategic integrator across stakeholders, ensuring initiatives are delivered safely, compliantly, and on schedule while navigating organizational complexity, competing priorities, and regulatory mandates. Success requires advanced Epic program experience, executive communication, capability, strong healthcare domain knowledge, and the ability to lead multidisciplinary teams in politically sensitive environments.

Key Responsibilities

• Program Leadership
• Lead enterprise Epic initiatives spanning multiple modules and departments
• Oversee regulatory and compliance-driven healthcare technology programs
• Manage cross-functional portfolios with significant operational impact Stakeholder & Executive Engagement
• Serve as primary escalation and coordination point for senior leadership Develop executive dashboards, strategic briefings, and decision materials
• Facilitate alignment across clinical, operational, and IT stakeholders Delivery & Governance
• Own program planning, resource coordination, risk mitigation, and delivery oversight
• Implement structured governance frameworks for large healthcare initiatives
• Ensure vendor and partner coordination aligns with enterprise priorities Organizational Navigation
• Resolve complex stakeholder conflicts
• Manage politically sensitive initiatives
• Drive consensus across competing enterprise interests Core Competencies
• Executive presence and communication
• Strategic planning and escalation management
• Healthcare regulatory awareness
• Complex stakeholder management
• Organizational political intelligence
• Risk anticipation and mitigation
• Cross-functional leadership

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience: healthcare IT project/program leadership.

• Requires basic knowledge of project management principles, theories, and concepts.

• Requires ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs.

• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.

• Demonstrated capacity to anticipate obstacles and plan for contingencies.

• Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.

• Demonstrated effective writing skills.

• Demonstrated competency in selecting and implementing project management methods and techniques.

• Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.

• Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.

• Effective skill at tracking effort and project progress. Demonstrated highly advanced organization and project management skills. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Understands the cost impact of projects, project tracking tools and metrics.

• Demonstrated ability to effectively communicate with all levels of an organization.

• Experience leading a team of technology professionals.

• Advanced knowledge of all aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery.

• Demonstrated ability to integrate critical information across disciplines. Understands how projects relate to other business strategies and initiatives.

PREFERRED QUALIFICATIONS

• Demonstrated Epic implementation or optimization leadership.

• Experience managing multi-workstream enterprise programs.

• Executive communication and reporting expertise.

• Proven success delivering high-risk regulatory or compliance initiatives.

• Epic certification or advanced Epic platform experience.

• PMP or equivalent program leadership certification.

• Lean/Six Sigma experience.

• ServiceNow or enterprise workflow platform familiarity.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $111,300 - $211,100 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $53.30 - $101.10

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).