Epic Platform Operations Lead

The University of Texas at Austin; Austin (TX); On-site; USD 120,000 - 139,000; Full time

Job summary

The University of Texas at Austin (Dell Medical School) seeks a Manager, EHR Platform Operations to lead Epic platform governance, upgrades, and provisioning across production and non-production environments.

You will oversee change control, release readiness, incident response, and cross-functional coordination among Epic teams, infrastructure, security, and clinical applications to ensure patient safety and platform reliability.

Qualifications

• Requires 5+ years of experience supporting or leading Epic platform operations, upgrades/releases, or related Epic technical program management.
• Experience planning and coordinating Epic quarterly upgrades and recurring update cycles across multiple teams.
• Working knowledge of Epic environment strategy, build migration concepts, Data Courier pathways, and release/change controls.

Responsibilities

• Provides governance for Epic platform environment strategy across production and non-production systems.
• Manages Epic upgrades, updates & maintenance plans and coordinates quarterly upgrades and monthly updates.
• Oversees provisioning, access & security operations and escalation of urgent issues.
• Leads platform policy, governance forums, and maintains documentation for platform operations.
• Coordinates incident response and post-production validation to ensure patient safety and regulatory compliance.

Skills

Epic platform operations

Project management

Cross-functional collaboration

Governance

Education

Bachelor’s degree in IT/CS/health informatics/engineering/business/project management or related field

Job description

The University of Texas at Austin (Dell Medical School) seeks a Manager, EHR Platform Operations to lead Epic platform governance, upgrades, and provisioning across production and non-production environments.

You will oversee change control, release readiness, incident response, and cross-functional coordination among Epic teams, infrastructure, security, and clinical applications to ensure patient safety and platform reliability.