Epic Platform Operations Leader & Product Solutions Analyst

Northwell; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Northwell Health seeks a senior leader to design, implement, and sustain Epic Technology and Platform Operations across development, testing, production, and DR readiness. You will partner with clinical, IT, and infrastructure teams to ensure stable, secure, high-performing Epic environments that support patient care.

Responsibilities include overseeing upgrades, environment refreshes, change control, and technical documentation, while mentoring analysts and delivering proactive improvements in

Qualifications

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Master's degree in Computer Science, Business, or Engineering, preferred.
• 3-5 years of relevant experience, required.
• Excellent strategic thinking, project management, and time management skills, preferred.
• Strong organization, communication, and collaboration skills, preferred.
• Epic environment operations, upgrades, integrated technologies, and enterprise infrastructure expertise, preferred.
• Experience with business continuity, environment management, release coordination, and operational readiness.
• Strong knowledge of ITIL practices, change management, and production support operations.

Responsibilities

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Skills

Leadership

Project management

ITIL

Communication

Collaboration

Strategic thinking

Education

Bachelor's Degree or equivalent

Master's degree preferred

Job description

Northwell Health seeks a senior leader to design, implement, and sustain Epic Technology and Platform Operations across development, testing, production, and DR readiness. You will partner with clinical, IT, and infrastructure teams to ensure stable, secure, high-performing Epic environments that support patient care.

Responsibilities include overseeing upgrades, environment refreshes, change control, and technical documentation, while mentoring analysts and delivering proactive improvements in