Epic Orders/ClinDoc/ASAP Support

Deloitte Touche Tohmatsu Ltd; Louisville (KY); Remote; USD 85,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced Epic Orders/ClinDoc/ASAP Support Sr. Analyst to join their collaborative team. In this role, you'll guide the implementation of Epic software, focusing on enhancing workflows and support models. Your expertise will be crucial in analyzing data and troubleshooting technical issues to ensure seamless operations. This position offers the flexibility of remote work with occasional on-site support, allowing you to make a real impact in healthcare technology. If you have a passion for improving patient care through innovative solutions, this opportunity is perfect for you.

Qualifications

• Must have current Epic Certification (Orders, ClinDoc, or ASAP).
• 3+ years of recent experience on Epic Support & Maintenance.
• Experience in application design, workflows, build, troubleshooting, testing, and support.

Responsibilities

• Guide Epic product specific build regarding scheduling and workflows.
• Perform analysis of workflows, data collection, report details, and technical issues.
• Provide outstanding client service and contribute to improving patient care.

Skills

Epic Certification (Orders, ClinDoc, or ASAP)

Epic Support & Maintenance

Application Design

Workflows

Troubleshooting

Testing

Client Service

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Computer Engineering

Job description

Are you anexperienced, passionate pioneer in technology who wants to work in acollaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Sr.Analyst you will have the ability to share new ideas and collaborate onprojects as a consultant without the extensive demands of travel. If so,consider an opportunity with Deloitte under our Project Delivery Talent Model.Project Delivery Model (PDM) is a talent model that is tailored specificallyfor long-term, onsite client service delivery.

Work you’lldo/Responsibilities

• The Support Sr.Analyst will guide the Epic product specific build regarding scheduling andworkflows of providers and patients, including enhancing the support models toachieve successful enhancements, expansion, and ongoing support. Additionally,the Sr. Analyst performs analysis of workflows, data collection, report detailsand other technical issues associated with Epic software. Prepares requirementspecifications and provides technical assistance in identifying, evaluating,and configuring systems and procedures that meet user requirements. Review andtest new releases and document all outcomes of testing and serve as the supportcontact for the application. This position has responsibility within all phasesof the application implementation including design, build, test, installation,and maintenance of the application. Provide outstanding client service andcontributes to the organization’s mission of utilizing information technologyto improve patient care. On an as-needed basis, provide on-site support withinthe organization.
• EnterpriseEpic Implementation; Primarily remote work with scheduled time onsite with theclient. Deloitte has been engaged as an Implementation Partner and will operatewith a hands on "Coach and Advise" model of support to the client ITTeam. We are looking for experienced team leads to support/coach/advise theProject IT Team with tasks throughout the implementation cycle -Design/Workflows, System Build, Testing, Upgrades, and Activation.

The Team

Operationsand Technology Transformation delivers market leading expertise and industrydepth by harnessing deep sector knowledge, scaling the power of hybrid servicesand products, and unlocking the power of Process Bionics to deliver sustainableand impactful solutions to our clients. We advise, design, implement, anddeploy innovative and technology enabled solutions focused on “heart of thebusiness” issues in specific sectors including Health Care & Life Sciences,Digital Banking & Payments, Investment & Wealth Management, Insurance,Telecom, Media, and Energy & Resources.

Our OTT teambrings clients the knowledge of industry leaders who understand the relevantprocesses and technologies for their industry—and apply them with a process andmindset that tailors transformational change to their specific organization.

Required Qualifications

• Must have acurrent Epic Certification (Orders, ClinDoc, or ASAP)
• 3+ years ofrecent experience on Epic Support & Maintenance
• Experience inapplication design, workflows, build, troubleshooting, testing, and support
• Bachelor'sdegree, preferably in Computer Science, Information Technology, ComputerEngineering, or related IT discipline; or equivalent experience
• This role isremote

PreferredQualifications

• Hospital orClinic operations experience
• AdditionalEpic Certifications
• ITIL processknowledge

Informationfor applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Sr. Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities

• The Support Sr. Analyst will guide the Epic product specific build regarding scheduling and workflows of providers and patients, including enhancing the support models to achieve successful enhancements, expansion, and ongoing support. Additionally, the Sr. Analyst performs analysis of workflows, data collection, report details and other technical issues associated with Epic software. Prepares requirement specifications and provides technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements. Review and test new releases and document all outcomes of testing and serve as the support contact for the application. This position has responsibility within all phases of the application implementation including design, build, test, installation, and maintenance of the application. Provide outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care. On an as-needed basis, provide on-site support within the organization.
• Enterprise Epic Implementation; Primarily remote work with scheduled time onsite with the client. Deloitte has been engaged as an Implementation Partner and will operate with a hands on "Coach and Advise" model of support to the client IT Team. We are looking for experienced team leads to support/coach/advise the Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media, and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.

Required Qualifications

• Must have a current Epic Certification (Orders, ClinDoc, or ASAP)
• 3+ years of recent experience on Epic Support & Maintenance
• Experience in application design, workflows, build, troubleshooting, testing, and support
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• This role is remote

Preferred Qualifications

• Hospital or Clinic operations experience
• Additional Epic Certifications
• ITIL process knowledge

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html